Banfield Pet Hospital

Took my pet in for uti concerns and they gave me an antibiotic and did not mention needing a follow up or any information regarding the issue. Came back two weeks later because the infection did not go away and they sent a culture out and gave her different antibiotics to "fix the uti" well that did not work so we came back AGAIN since she was still BLEEDING when she was urinating and they wanted to do another test for a uti. We wanted an xray and they finally were able to tell me she had a kidney stone. This could have all been avoided if they took the time to actually follow through with the issue. During this time I have spent over 1k in appointment visits and antibiotics to tell me they don’t do the surgery there and will give me information where to go. Well guess what they didn’t do that either. Staff is nice but they fail to follow through with addressing the main concerns/issue.

I'd like to be honest and fair about services and reviews. Unfortunately, we had to put our pet Odie down, and I can't tell you how nice the staff was. And getting us in in an urgent manner of suffering, which was greatly appreciated, and they were wonderful on the final arrangements. However, my biggest concern is a customer and possibly a decision and returning as a customer is our wellness plan. We've been with bamfield for about 3 years, and towards the end, we had to downgrade the plan because we knew this time was coming. However, no one in the staff that renewed our contract or nowhere highlighted. The clause of getting out of the plan. In our event, we got 8 months left of our contract. So we gotta keep pain monthly fees. Because I do read that it are stating. It's not an insurance, it's just a wellness plan. There's a legal loophole there, so we gotta pay for this wellness plan after our pets death. We don't get out of it. Nowhere did any of their staff talk about any of these matters. And that's the biggest disappointment of them all. It really, yeah, takes everything out of me and the kindness. Please don't take it the wrong way. The staff is very nice, but their administration. Wow, that handles their business and contracts look out

Everyone was so amazing this will be my fur babies forever home.

I've always had a good experience here and so far all the pets I've had have been on the OWP. I would suggest going to the clinics that aren't inside the pet stores if your pet gets anxious before visits or distracted. They are a lot less busy it seems too but inside PetSmart and having to walk thru the store and see all the other pets or the toys it can be a bit much.

I have had nothing but great experiences with Banfield. They are caring and trustworthy, I appreciate that they are willing to explain the details to us when we don't understand a process during a procedure or break down the billing, etc. They are an awesome team and the lady running this office is an absolute gem! Love this office!

Our dog is very happy and healthy due to the staff at des moines location

The staff are great! My dog has been going here for the last 3 years we’ve been living the area. Although my dog gets nervous, he has a couple of the nurses I can tell he really trusts and they do an incredible job with him! The only downside is how far appointments are once in a while. There have been times where the system tried to charge me more for meds or for replacement of meds, and they staff worked their magic to make sure it was fair and I didn’t get charged extra. One of the first pictures of my dog Zuko, when he was just 4 months old at this vet clinic!