VEG ER for Pets

Everyone at this Veg location was absolutely amazing when caring for our cat. They were very friendly and understanding with any questions or concerns we had. I loved the open concept of the hospital so we always knew exactly what they were doing when treating him and how he was doing through the whole process, when he needed a break from the medical care they stopped what they were doing and came back later as to not stress him out too much. Very thankful for their care and will definitely go back if needed and would recommend to others.

The staff took such great care of our Millie and put me at ease by allowing me to sit with her and communicated with me through every step they took to make sure I was comfortable and understood what was going on. I could definitely tell they cared about my dog and her health. Millie was back to her old self the very next day and my mind was at ease after our VEG visit.

I was in a panic in tears when I walked in the door. Everyone was so friendly, understanding and helpful. They calmed me down and took care of my baby. They didn't make me feel bad and even worked within my budget. In fact, they didn't even discuss payment until my little guy was more stable.

This staff is absolutely amazing. They are honest and trustworthy. They care way more about our pets than money. I have been there twice. The first time was the night my cat died. She was gone before we got there. Her name was Lily. She was three and no one really knows what happened. They were so sweet and caring and even sent us a card. The second time was for my kitten. And they made sure to handle my heart with care knowing I just lost my baby girl a few weeks ago. They are like family and I would tell everyone to go there if it is needed. Thank you for all you do and how much you truly care.

This was the best ER visit we could have had given the circumstances for our puppy. You never plan to go to the ER, but when you need help, this is definitely the place to go! Geoffrey, a registered tech, was such a breath of fresh air and had great banter that was professional, but also friendly. He has such a clear way of explaining things and what to expect. It is clear he is very knowledgeable, has experience and helped to keep everything organized when the night got hectic. VEG is unique in the way that it’s open concept, so you are able to see everything going on and also stay with your pet the entire time. It is nice to feel like you are able to comfort your pet while they are going through a difficult experience. The entire staff was friendly, knowledgeable, and helpful to not only us, but to their other co-workers. It was a busy night for them and they handled it with ease! Would 100% recommend this ER if your pet needs help.

Friday night, January 23rd around 7pm, my dog died. I picked up my phone, frantically googled emergency vets and this place came up. I called them in a state of complete panic and they asked if I could get him in, but I was alone and he was a mastiff so I couldn’t. They offered to come to me, two people came, Ben and Kelly. I will never forget the trauma of how I lost my sweet boy, but I also will never forget the kindness they offered me when I was in a state of absolute inability to function. They sat with me, talked with me, waited until I was ready for them to take him and then didn’t make me worry about anything further in that moment. When I called the next day to make arrangements, Lizzie picked up and offered even more kindness through presence I could feel even through the phone. If you need empathy and fast action, I absolutely recommend this place. In case any of you who helped me see this review, thank you again, for everything… I also wanted you to see the light in his eyes when he was alive, he was the sweetest soul.

My 16 year old cat came and was admitted to the ER with acute kidney injury and hypertension secondary to an obstructed kidney stone in her ureter. The team was absolutely outstanding. She was transferred to another hospital for surgery, but the 4 days Monkee was at VEG the team was in constant contact with me about all updates. Every morning I received communication on how she did overnight. The best part was as an anxious pet mama I could sit by her side day or night for as long as I wanted. It’s an open concept so you see everything that goes on. I cannot thank this team at VEG DTC enough. You all are amazing, compassionate and truly enjoy what you do. Thanks for all the patience you had with me as well. Much love.