VCA Central Park Animal Hospital

Overall we have had good experiences at VCA but nothing makes you more grateful for a compassionate vet than when it's time to say goodbye. VCA Central Park found that our sweet girl had a mass on her spleen and they gave us all of our options on moving forward. A few months later it was clear her time had come and the kindness they showed us really stuck with me. They allowed our little family and other dog to be there and never rushed us during any step of the process. We did choose to have her cremated and when we got her ashes back they were in a beautiful box engraved with her name which just felt like she was well cared for. We are so grateful for their staff and their kindness. All of our routine care and illness appointments have been great but during our most emotional visit they really stood out as a compassionate care provider.

Hospital did not obtain records or notify me that they didn't have records for the visit I scheduled. Physician was defensive and not helpful in providing clear cut advice for next steps. Told me she had no records after having spent over $8000 at VCA on same animal the prior year. Very unprofessional. VCA wants your money, not to care for your pet. Please avoid.

I came here with a clients dog and everyone SO accommodating. They got us in very quickly, everyone was so kind, and they took very good care of Ruby which is always the most important part. 🙂

Long time client of this VCA for my dogs and cats, never really made time to write a review. I recently had to say goodbye to my dog and am so appreciative of the care, empathy, and patience as I said my final goodbyes. They do a fantastic job and I’ll continue to use them for my other pets and future ones.

First visit to VCA Central Park. Needed to get my dog in for what looked like an infection in the folds of her eyes. Was able to schedule and appointment and bring my girl in within the same hour!! Wow, typically takes days to get an appointment at our usual vet. Front desk staff were very nice and friendly, took us back right away to a room. Stevie was our vet tech, can't say enough about how much we loved her, just an amazing person. Dr. Rice was equally as amazing. Both Stevie and Dr. Rice immediately got down on the floor with my little girl and cuddled and gave her loves. Very gentle and thorough. Did not make us feel rushed. The cost was in line with other veterinary clinics we've been to... pet care is just expensive. Great care, got us in quickly and price is comparable. I definitely recommend and we love Dr. Rice and Stevie. Thanks so very much for getting Scout back to good!

Maybe you should start out with your front staff at the desk treating every customer and dog equally. We are a minority couple who came in with their dog and our dog was not offered treats while a white couple came in and their dog was immediately offered treats. Definitely treated differently and your staff was not busy at all. This happened at 3:45pm on May 10, 2024 just so you know who was working the front. Front staff not friendly engaging or caring about anything other than making sure minorities feel in unwelcome. Have not seen this kind of treatment since being in the southern states. Also came to your clinics for medication for our dog and find out you do not keep the medication on site. We were told this after you already did the blood work after consulting with you all over the phone prior to coming to the appointment because our dog had only a couple days supply left of his medication. Very misleading and it appears your just out there to make a buck. Last time we come here because you do not care about people or our furry best friends. Sad Sad day for your establishment.

I drive all the way across town to see these vets because of how well they handle my anxious dog. It’s always stressful for her, but the staff are so kind and patient with my fearful girl- giving her space and going slow if they can, even when it’s clear they’re busy. The vets and techs have all been slow and gentle with her, so much so that she started to doze off at Dr Hafer’s feet one day while we talked! She panics in any public space and this has been *the only time* she has ever been so relaxed in public, especially at the vet. We had never met Dr. Hafer until that appointment, so this speaks volumes to the vet’s demeanor and approach I think. Dr. Hafer was so patient and informative, really taking the time to explain Amaya’s issues in detail and answer all my questions. The other vets have been great as well- I think we’ve met with or talked to every vet at the practice by now and they’ve all provided the same level of care. The team always works with me to ensure my pup gets the best treatment, and are honest when certain tests aren’t necessary or there’s a cheaper one they can do instead. Sometimes they even let me know where I can find certain medications cheaper than with them. I won’t forget the compassion one of the receptionists showed me one day when I started crying from the emotional and financial stress of such frequent vet visits. Even though it’s a 30-45 minute drive now, I’ll continue taking my dog here because of this kind, caring team of people 💛