Denton County Animal ER

My only experience with this Animal ER was unfortunately a heartbreaking one, but the entire staff made it so much more bearable. My beloved dog of nearly 14 years recently started rapidly declining and it became very clear that she wasn't going to comfortably make it through the weekend to get her to our regular vet. I knew it was likely her time to go and every single person at this facility was incredibly kind and compassionate through the entire (brief) process. The front desk staff listened as I cried, and they provided me with all the info I needed, which was simple but thorough. The techs loved on my sweet pup and gave her the best treats she couldn't have in her every day life. The vet delivered the dreaded, but expected news in a very gentle way and gave us all the time we needed with our girl as she went to sleep. And they made the process of cremation and getting her ashes back as seamless as it could be. It's clear they have a heart for animal medicine and truly love our pets. Sometimes helping your beloved animals go to sleep is the kindest thing you can do for them, and this facility was wonderful.

My dog ate a corn on the cob on Memorial Day, and my experience from the first phone call to the Denton County Animal ER was wonderful! From the moment I walked in, I felt well taken care of! They took my dog back right away - they had coffee and water for the owners. Between the front office staff, the vet & the cleanliness - I'd highly recommend! I appreciated how kind and realistic the vet was in the care and after care with my dog. She was not pushy in medications and allowed me to make a decision with her, not for me! All in all, I would highly recommend coming here. ◡̈

Denton County Animal ER is a life saver-literally! I’ve (unfortunately) had the need to bring my sick fur baby here for treatment. I was a wreck, but everyone at the clinic was so friendly, knowledgeable and helpful! They immediately jumped in to action, when it was a time sensitive issue, and because of their expertise, they were able to save my baby. The entire staff is just so compassionate and made me feel like they cared about my dog almost as much as I do. 🙂 Also, they took the time (when the emergency was stabilized) to go over treatment options with me-being honest but not judgmental. Great group of folks here-I wouldn’t hesitate to go here again, if the need arose.

I hope nobody ever finds themselves in need of an emergency vet, however if you are in the Denton area and need one, Denton County Animal ER is where you want to be. This is where my sweet girl Tessa took her last breath, and for as horrific as the experience was due to everything that happened that was out of our control, everything that they could control was done so with nothing but the best care, and the entire staff was so incredibly compassionate and truly had both my and Tessa’s best interests at heart. I received a beautiful sympathy card mail today with seeds that I can plant in memory of my girl and while it absolutely broke my heart to be in the place I am to receive it, it just further demonstrated their exceptional kindness and reiterated that right up until the end Tessa was in the very best hands.

The staff is warm, welcoming, and very knowledgeable. They offered polite and helpful information over the phone while I was feeling distressed about my cat, and kindly prompted me to bring him in. They were able to see him quickly, were transparent about what they thought to be going on with him, then performed diagnostics to rule out possibilities before delivering treatment. I know they were doing their best to care for my cat. They answered all my questions thoughtfully, and were realistic about the prognosis. Thankfully it seems my cat will likely recover! It's wonderful to know there are great people out there who care as much as we do about our pets! In the best way, I hope I don't have to come back but if I have another emergency I know where I will go!

Staff were honest, kind, and respectful of our time even though they were very busy with other animals that evening and we did have to wait. They were thorough in making sure Luna would get the best possible care. I appreciated that the vet staff made me feel like my concern was taken seriously. I was self conscious about bringing her in when we could have just monitored her at home first. It was reassuring to know we made the right decision.

Horrible experience — do NOT go here if your dog is in a life-threatening emergency. Brought my 6 lb 10-year-old Chihuahua in after she ate a poisoned mouse. Bloodwork confirmed calcium levels "through the roof." They quoted me $2,800 just to keep her overnight on IV fluids. When I said I couldn't afford that, they charged me $660 for the visit, bloodwork and xrays... then sent us home with zero comfort measures, zero medications, zero instructions, and nothing for palliative/hospice care. The dog was actively toxic with severe hypercalcemia. I had asked for an iv to comfort her several times. They did not offer even famotidine or prednisone. When I asked for help with at-home comfort care, they took another 30 minutes and did not come back with a plan. They'll say it was because at that point, I demanded to pay and leave. My dog has hours to live. They completely lacked compassion and basic support for a senior dog in crisis. If you can't pay thousands upfront, they seem to wash their hands of you. The "vet" raised her voice at me when I asked for an iv to help flush her system amd help her feel better. We were there 4 hours and NOTHING was done to help my baby. Just a lot of waiting and a money grab. If my dog was terminal, they could have just said that, but they offered weeks in the hospital instead. My baby is going to die from this. They didn't kill her, but they sure didn't help her feel any better either. I would never recommend this emergency clinic to anyone, ever, under any circumstance.