Banfield Pet Hospital

They have taken great care of Tanner since he was 6 weeks old and he turns 12 in August. Dr Rentz and her team is awesome The pictures of him don't show his love for them because he had just gotten 3 shots.

Barely got any help with kittens that were abandoned by their mother. We told them the kittens weren't pooping, but did little to nothing to help us out. Spent over 100 dollars for a 10 minute visit. Did the bare minimum. Wouldn't recommend taking animals in need here.

One of the best Banfield experiences I have had. The front staff were great at scheduling (I was able to schedule a cleaning within a week), check-in, and pick up. At pickup I got a detailed report card on the comprehensive visit and the dental cleaning. I was able to ask questions and everyone gave me detailed information and I cannot emphasize enough how valuable being able to take all my questions was. I really felt like they cared about my pets and I am grateful Dr. Winters and staff took care of my pets!

I took my cat there to get a cyst looked at. I opted for the drop off option as I needed immediate service for my cat. I dropped him off at the scheduled time of 8:45am and waited for a phone call. I received my phone call at 4pm from Dr.Winters regarding my cat. When you take your pet to a vet, you are nervous and worried about your pet but in my case, that soon turned to frustration. Dr. Winters was very condescending when sharing information regarding my cats care. I did not appreciate the way she spoke to the parent of her patient. She didn't touch on the issue I originally brought him in for but instead picked apart the other aspects of my cats care, had a strong opinion to the fact my cat is indoor and outdoor cat and when she asked me a question regarding my cat, she didn't even let me answer before making an assumption. I appreciate the receptionist/nurse as she was extremely kind, and I was able to get what I needed for my cat but I will not be taking my cat there to be cared for by Dr.Winters again. She lacks bedside manner when it comes to concerned animal parents, seeming dismissive and uninterested. It was my first and LAST time going to the Beavercreek Banfield Pet Hospital.

For it being bright and early, the men that were working on my car this morning were passionate about helping me. With a new car, I don’t know the ins and outs yet and they were happy to walk me through things. Tyler especially made the wait less painful.

Doctor Winters and all the technicians made a truly horrible time 1000x times more bearable. My rescue Penny ended up getting breast cancer that spread. Within diagnosis to the end of her life it was about 6 months. From the initial call with the diagnosis to the end of Penny’s life and even after, the staff was incredibly kind and followed up even after Penny’s passing to check on us. Throughout the process, the team focused on the best care for Penny and finding the most affordable prices for our family without compromising care. It takes an incredible type of person to be able to find words that actually make people feel better when their pet is gone and this team is chalked full of those individuals. This experience would not have been as bearable without Doctor winters and the staff here.

My dog is always calm and happy when he comes in and leaving. Very nice staff and very thorough. Great communication.