Mercy Animal Hospital

Our angel pup Brody was absolutely adored by all of the staff at Mercy for just over 15 years. We eternally thank everyone there who treated or supported Brody in some way and for everything they have done for our family throughout his life. He loved you all and will certainly miss his sniffs out on the lawn before coming in for his appointments. A simple thank you doesn't seem like a strong enough statement for how much you did for us <3

Be careful to read the dates of the reviews. The good ones are for the previous owner, Dr. Mac. He truly cared about animals. The new owner seems to have vast experience with farm animals, not pets. The level of care and knowledge do not match what we received from Dr. Mac. Our pup was repeatedly misdiagnosed. While profits are important, they should not be first on the list when dealing with living creatures. Sick pet? They tell you to go to Ocean State emergency. They pack the appointments so tight they don't leave room for sick visits.

I have been going to Mercy for over 20 years, I’ve recommend family and friends, because Dr. McMillian was simply the best, really cared for our animals. I’m sorry to say but the place has not lived up to Dr. Mac’s standards, they don’t answer the phone and no one calls you back after multiple messages. My dog needed to be seen, I tried desperately to get him in, after calling a few times and leaving messages, I finally got someone to pick up and was told they’re booked well over a month and I could go to the Er for treatment!! I am blown away that they don't have availability for pets when they're sick!! I never had that problem with Dr. Mac!! I took my dog to the Er probably not an emergency but my own vet couldn’t see their patient for a sick visit for well over a month is disheartening. I was able to get an appointment with a new Vet for a re- check on Nov 8th, they called me this morning, to confirm and go over some details about my dog, she then said let's get him in earlier for a re-check!!! My BRAND NEW VET got me in this week!!!

I really like Mercy Animal Hospital and I say this because they came through for me at a time when looking for a new Vet was almost impossible. I had just lost my beloved Persian Cat and took in a rescue. My old Vet did not want to take on a new pet and my rescue needed to be seen. Without hesitation, they said to bring her in. I love the Veterinarian and the very knowledgeable staff! They also now take care of my little dog as well! It is nice to go where everyone is so friendly!

The staff has been doing a wonderful job. Appointments have become more accessible in a timely manner and I appreciate that. Kevin says thank you for getting him on the mend.

Dr. Scotto is one of the finest Veterinarians I have ever met. Her love for animals shines through in her kind and gentle manner, especially during the darkest times. We said goodbye to our sweet baby after 16 years, and we couldn't have asked for anyone better than Dr. Scotto to assist our girl to a better place. We are very fortunate to have her at Mercy Animal Hospital. RIP Myla 💖

UPDATE::: 1/30/2023 I was going to let my bad experience with mercy go!!!!but I just want to tell all of you how great Dr.Mac is to loyal customers. I had a bad experience with mercy .I posted a review (read below)my girlfriend recommend me to mercy as she and her family have been going to mercy for over 30 year. My bad experience did not change her outlook on mercy so She still took Brody for a wellness call and was informed by Dr. Mac and the new owner / vet of the practice that her and Brody could no longer go to mercy unless I took down my post that was a 100% true !!! As a person who owns multiple businesses. First, I don’t take reviews personally. Second, I use reviews as learning point how to better treat my customer.what Dr Mac /new owner DID Was CLASSLESS AND IMMATURE…. And if he was just honest in the first place there would have been know reviews. 11/27/2022 I just went to mercy for my 7:00 pm appointment .I waited there for 1/2 hr to find out there was 3 people ahead of me and the business has been sold to a New veterinarian. who has no idea what’s going on!loved the old owner (Dr Mcmillen)but it was so unprofessional to not notify his customer/patients that the business was being sold! Would totally not recommend bringing your dog to this place.