Banfield Pet Hospital

I’m extremely disappointed with my experience at Banfield Pet Hospital of Corona. I booked an appointment online the day before for my 8-month-old puppy’s ear infection and received a confirmation for an in-person illness visit. When I arrived, the front desk staff told me they were not doing in-room appointments and that I would have to drop off my dog instead — with an additional $130 fee plus even more charges for diagnostics and testing. All I needed was medication for a simple ear infection, not an unnecessary full panel of tests for a young puppy. It felt like they were pushing expensive services that were not needed. What made the experience even worse was being told they had supposedly called me that morning to advise me about the appointment changes. That was simply not true. I had no missed calls and no voicemail messages whatsoever. If the appointment type had changed, proper communication should have happened before I drove there with my dog. This experience felt dishonest and very money-driven. It seems like the "drop-off" approach is encouraged because it creates opportunities to charge more fees. As a pet owner, I expect transparency, honesty, and reasonable care — not pressure tactics and surprise costs. Do yourself a favor and look elsewhere for veterinary care. I know I will.

The best experience i had at a pet hospital. It's my first time having a cat so I had alot of questions for Dr. Caudle and nurse Daisy and they were so helpful on answering them. They were able to schedule my kittens spayed surgery the same week! Day of surgery, they called to give me updates, gave me medication and a cone and called me to check on my cat the day after. My cat was up and moving a few days later and her recovery went well. I had signed up for the monthly kitten insurance that covered her surgery and follow up appointments.

I love this place. They are always so good with my puppy daughter. Also, they are very thorough and knowledgeable. My puppy girl can be temperamental with strangers. However, she always seems at ease with this staff. I love that they follow up and seem to truly care about pets. They also have a good system for visits. Great place to take your furry fambam.

Banfield pet hospital is the best. Especially at corona location. I love taking my 3 dogs here. I don’t care what people say.

Do yourself a favor and RUN don’t walk away from this location. Just don’t do it. They’re unorganized, scheduling system is a joke. Whenever you try to schedule an IN ROOM appointment they call you with some excuse even though the online system allowed you to schedule it. I swear if I didn’t have another location to go to I would stop paying over $200 a month for this stupid plan for my 2 babies. Also if you do t have a plan and want another option, I use to take my first fur baby to NorCal animal hospital. They can do a lot of stuff in house and you can stay WITH your baby. And if you have pet insurance, it’s easy to get invoices itemized

I’ve been going to Banfield in Fullerton for years and always had good service. But since transferring to their Corona location we have been disappointed. We make an appointment but have to wait all day for an exam. We brought our dog in for a biopsy, and when they called to say he’s ready to pick up, the doctor went to lunch. Staff said they would have him call but he never did. Been going to this location for 4 years, but have only seen the doctor in person once. We have to almost beg to see the doctor. Something about this location that keeps giving bad service.

If I can give them under 0 I would. Everyone there is a liar. I left my dog Bruno for an ear cleaning at 11:00am and they didn’t see him until 2:20pm, until we called why it was taking so long. Then they told us to pick him at 2:50. We get there and they have us pay for an ear flush liquid and antibacterial ointment for us to do it at home when we took him there for an ear cleaning. If I can do it at home I wouldn’t be going there. The Manager who thinks she is the smart, she is just very low with no knowledge and she is the "mng"?, really funny! She told us that they couldn’t get close to his ears. Okay if you can’t do it you call us and we pick him up but no one let us know until after we are angry why he was there for so long and no help or anything. And for all that they want to charge us $250 for them not to do anything to Bruno just laying in the cage over 3hours!!! The manager I can’t even named her "lady"and the Dr who doesn’t even come to talk. I promise 100% very soon will be face with my Attorney and the Court!!