Banfield Pet Hospital

The staff here went above and beyond on their level of service and empathy when we made the decision to euthanize our beloved pet, Lady. They were professional and kind, explaining every step in the process and never rushing us, let us move at our own pace. They were helpful in the phone when considering our options and then following the event, weeks later, with a beautiful memorial card. Thank you to every person at the hospital and your compassion you showed that day made an impact on all of us as we said Goodbye to our sweet Lady .

Very professional, took their time to explain everything they would be doing and made sure we understood how to take care of our pet after the procedure. Very satisfied with them.

If you have appointments available for 7am maybe you should be open and ready for business at 7am. This is the second time the doors were locked until after 7:05am. Then you have to wait for everyone to walk in put their stuff away, start the computer and whatever else they do before they check in the first vet. I know it’s PetSmart who opens the doors but they could fix the problem if they cared. I hope they open a new Banfield in Willis.

I love my care team at Banfeild Pet Hospital. Everyone is so nice an caring. An omg Dr. Ball is the best. She takes her time to go over every detail an answer all questions. Buffy an I love our care team.

I got a new puppy back in March 2025. Joined Banfield in April, Amanda (Mandy) front desk clerk has always been super helpful with all our needs. Needless to say she is my favorite!

Great doctors and having a plan for my kitties evens out my costs and allows easy access when needed and reminders to get regular checkups

We've used Banfield for all our pets. We like the ease of checking and all the people know our dog on sight We highly recommend them for all your pets (generally smal animals).