Advanced Animal Emergency

my Beanie got the best care from the most compassionate and caring people in the world during her final moments. she was really sick and I didn’t know before it was too late. they did everything they could for her and I am so grateful. she was warm, hydrated, and constantly being watched. I called like 2 hours after dropping her off bc I was so worried about her, and they told me they’ve been talking to her, calling her by her name, and doing different things to make her comfortable physically. I felt so much better. Unfortunately, she was too sick. They let us be with her privately as long as we wanted and just were so caring from beginning to end. You can 100% trust your pet getting proper care and attention here. Here’s me and beans first picture together vs last in her memory 🙂

Poor baby Gino got into some THC at Belle Isle & had an allergic reaction. He wasn’t acting right so I took him straight here. They took amazing care of my baby even though it was the middle of the night! All of their staff was beyond amazing and I’m so thankful I know where to go in case of an emergency!

My sweet baby was met with quick care and provided comfort and support in a very scary situation of uncertainty about what exactly was happening. I was devastated and scared I’d be saying goodbye to my baby unexpectedly, and the care team made me feel very informed, supported, and hopeful. My sweet boy made a miraculous recovery in their care and I can tell he was met with such warmth and love 🤍 they were truly so happy for him and his turn around, we cried together over it (shout out to nurse Taneal - I am probably mis-spelling her name but she met us with such a kindred spirit, we felt very held in a super scary time). I would absolutely recommend them for any dire situation or emergency!

Brought my dog here, best decision I’ve ever made for my animal. These people really care and will give you the right solutions. Went to 3 different clinics, they all told me to put him down. Here they found a solution now my pup is happy then ever. Truly recommend it here. I came in middle of the day and Dr. Maddy Lutz was a true life saver. The negative reviews of this place are wild to me. It makes not a lick sense to me.

Brung in my sweet boy Apollo for a bloated abdomen and swollen legs. I thought maybe at the least he ate a rock or a stick (he ate everything including fences) found out he had cancer and kidney issues. The doctor was compassionate and VERY attentive to my dog who is not to trusting of strangers. But he was calm with him and it made my sweet boy relax. We had to put him down because it would’ve been selfish to bring him home to suffer and he was very uncomfortable. I wish i had names…… but thank you to the lady at the front desk who helped get Apollo on a stretcher and back to xray when he was afraid. And thank you to the doctor who clearly has to be a dog owner himself because he was VERY straight to the point but compassionate. When it was time to let go he was also VERY patient…. Because i was not okay or ready……Even let me take the muzzle off while he took his last breaths. (He has never biten anyone, just a precaution because he was VERY protective of me and never let anyone get to close). I appreciate you all. And God bless. If i had to let go of my son, no other place i would have rather have it happen.

Brought my dog in for an abscessed anal gland. The staff was friendly and kind. They got him in fairly quick and kept him comfortable while they tended to other animals worse off. I felt the quote for services was fair. They did a great job and my dog was comfortable after. I appreciated them going over his meds and after care. Called back the next day to ask questions and they were happy to help. I highly recommend them and would use them again if needed.

Please please do not bring your fur babies here. My baby has been coughing for a little while and I brought him in to have them say he had bronchitis and provided him medication. It was informed to me by Alex Pollock that he was showings signs of a heart disease but told me he was stable enough to see his primary vet to start medication bc he had an appointment in a few days and sent him home with medication to try and treat his bronchitis but did nothing for his wheezing. Following morning he started declining and I took him back up there and he saw Maria Rivera and she told me that he had backed up stool and he is panting because he couldn’t use the bathroom and provided him antibiotics to take with food even after I told her he wasn’t eating. She also told me during the visit that he wasn’t really responding to the oxygen because "he’s panting, but he’s panting because he needs to use the bathroom" and proceeded to tell me his heart looked a little better than the night before. They proceeded to try to charge me $2600 to keep him and monitor him because he was still panting but gave me an alternative and said that if I take him home and monitor him myself, I can bring him back up there if he gets worse. I’ve already spent 1200 at this point I did not have enough to spend another 2600. I took him home and obviously he got worse. I called them to tell them that he got worse and a technician named Kerstin or Kristin told me that he was in Heart failure and he needs to go to a different place that has a cardiologist. I was never informed the morning before he passed that he was in congestive heart failure by Maria Rivera after she examined him. Which defeats the purpose to keep him for $2600 if they knew he was in heart failure and did not have cardiologist at their location. They could have told me to go to an ER with a cardiologist that morning and I would had gladly done it, but instead they sent me home knowing my dog was dying and said NOTHING. The fact I did every step they told me to do to save my baby and still got turned away was heartbreaking. If it was a thing that I was informed that he was in current heart failure, and there was nothing I could do I would’ve had him rest more peacefully, but he had to suffer. The manager had a conversation with me and told me their oxygen machines can not pick up on stats if the oxygen level is too low, which was never mentioned to me also. Now I am still waiting on Jamie the manager to call me to get this situated after she told me she would talk to her physicians and follow up with me to set up a meeting and it has been almost a month to figure out a solutions and I’ve stopped receiving calls back to get the situation resolved.. Worst experience ever do not ever bring your pet here if you truly care about their well-being. I read the reviews during his second visit and please please trust the reviews. I have also heard one of their workers talk to their coworker on how their oxygen machines "not strong enough to give the dogs oxygen that needs it" while dropping him off to get cremated. so you’re being charged for faulty oxygen if you come here. STOP TRYING TO HIDE YOUR FAULTS AND FOLLOW UP PLEASE AND THANK YOU.