Emerald Animal Hospital

I wanted to take the time to leave a kind review for this great team since they take all the time for me and my babies. Dr Lindsay and the staff are so caring and love having such a personal experience for my dogs and my dogs have health issues and they want EVERY detail and to really listen to make sure they get the BEST care! I’m a huge animal lover and sooo appreciate you guys for all you do and for being here for me and the fur babes !

The best veterinarian spot in the Cleveland area. I drive almost 20 minutes to go here because Dr. Lindsay and her staff are the best. They really show love for your animals.

Usually I’d only have amazing things to say but emerald hospital’s customer service is extremely lacking. I show up at 8:30am for a procedure. 2 employees showed up almost 20 minutes late. When I explained to one person I had an appointment, she claimed I was at the wrong place and they don’t open til 9. When I went inside to ask why they were late (because I was already late to my job because of this) another woman explained "life happens and some people need to dig out their cars". So it’s the customer’s fault you didn’t plan better and leave earlier? And because of your poor planning, your customers and patients have to suffer because of it? Honestly, a horrible way to treat your customers. I’ve been bringing my animals here for almost 10 years and have never experienced this kind of behavior. It’s very disappointing. I’ve also been calling for a while now to check on my kitty (because they said he was the only surgery for today) and have gotten no answer. They NEVER answer the phone. Unfortunately today’s not the only time I’ve experienced this. After today, I honestly don’t think I’ll be returning. I’m extremely disappointed.

Very kind and caring staff. Love that I can text when I need refills for my pups. Open until six pm which is also great for picking prescriptions up after work. Also have Saturday hours. Been taking our pups here for 14 years. Added: Today we just had to let our beautiful shepherd Harley pass on. The staff and Dr. Lindsay were so kind, wonderful, and patient with all my questions over the last month. They provided our shepherd treats and were so gentle with her and us at the end of her life. We are very grateful and appreciate them for everything they have done for our dogs and us.

I’ve been going here for three years to this vet and this was my most uncomfortable experience. I didn't appreciate dr. Lindsey talking about my cat behind closed doors like I couldn't hear her. Yes you had one bad experience with my six pound cat three yrs ago, it was my first time there along with my cat and she separated us. My sister is the one who sent me here and she’s always been in the room with her cat. When she performed the shots the first time I wasn’t in the room three years ago and with this dr it’s been a problem ever since. Right when she opened the door to see us she visibly looked like she didn’t want to deal with us, making my cat out to be a villain. She did want me to put her to sleep previously and I said no, but it’s just the fact I’m hearing her talk about my cat. I was there 2 months ago and the fill in Dr was so sweet and conducted my cat's shot with ease says a lot. Not only did I hear you throw a fit that you weren't going to do the shot yourself which its ok, but this ultimately made your young vet techs nervous when they came in and half the medicine ended up on her fur because they rushed in to do it, not their fault as I blamed the Dr. I’ve had wonderful experiences with everyone, but this woman. Im not coming back so I don't need follow up questions. Next time just be more professional.

I started taking my dogs to Emerald after the Vet practice I was using closed (retired Vets). Around that time, my Iggy started having health issues. I had him in to see the Vet just about every week & sometimes more often than that. They were always willing to make time to see him, most often on the same day I called. They always responded quickly when his prescriptions needed to be renewed and would spend time offering advice on how to manage his medication (he was a stinker about taking it). Sadly, Iggy had to be helped to cross over the rainbow 🌈 in April, 2025. He was 17 years old. Almost a year later, I still get teary eyed when I think about him. Emerald handled that process with compassion and kindness. They’ve been wonderful.

I love my vet so much. This place really cares about your pets and I’m absolutely thrilled with Emerald animal Hospital. Just a fantastic staff and super nice and they really care about my little Coco.