Ally Urgent Veterinary Care

I took my sick fur baby to Ally Urgent Vet Care in Chesapeake on the recommendation from Hickory Animal Hospital because they had already closed for the day on the weekend. When you walk into Ally, we were warmly greeted by the receptionist. It was very calming and had a serene color palette. The patient rooms are clean and have comfortable seating while you wait. We were immediately met by our vet technician, Gracie, once we were roomed. She took all of our information on our sick fur baby and ran vitals quickly. We then met Dr. Dean who expressed compassion and empathy toward our fur baby. We were given two options for financial responsibility of what to do for our sick fur baby. This made the process very easy and transparent. We chose to obtain full tests that were recommended and that was for labs, x-rays, and a fecal exam. It also included medications for antibiotics and anti-nausea. Dr. Dean also made recommendations to temporarily change the dietary needs for our fur baby as she recovers. All of our questions were answered efficiently and professionally by Dr. Dean. We were very pleased with our visit.

The staff was amazing, compassionate and so caring for our golden retriever. The and home care instructions were clear and all treatment information was sent to me and my veterinarian for the follow up visit.

Knowledgeable and attentive care. They also called the following day to check on our pet which was very helpful because we had additional questions about our pet's meds.

I am very disappointed with Allys care of my dog. We went in due to my dog having bloody diarrhea. They recommended Xrays, bloodwork, fluids, etc, coming to a total of $900, all of which I approved. The single most important thing, a fecal, was never done, nor was I told to go to my primary vet & have one done if it couldn’t be completed there. 2 hours and almost a grand later with bloodwork & x-rays that showed nothing, she was diagnosed with gastritis & sent home with probiotics. Since her symptoms continued I brought her to my primary vet where a $30 & 10 minute fecal test revealed she had rods & giardia. She needed antibiotics. The probiotics we were sent home with by Ally wouldn’t have even cured her!!!! I’m thankful that Ally saw us urgently, however the entire visit was a waste. All the tests they recommended showed absolutely nothing, the diagnosis was wrong & purely based on a guess & only IMAGES of her poop from my phone which the veterinarian didn’t even look at, only the tech, all for the insane price of $900. I will absolutely not be coming back nor recommending this location to anyone. I’m honestly in disbelief at how incorrectly my pet was treated & diagnosed at this facility.

Amazing place, amazing people.

I took one of my fur babies here on a Sunday afternoon when we had an emergency situation and our vet wasn’t available. I had never been to Ally before, and contacted them on the advice of a friend who had been there previously. The entire experience was the best I could have asked for during a stressful situation. I joined the waitlist on their website, received a text and phone call within 10 minutes, and was on my way to the facility within a half hour. We saw Dr. Sara Shafer, who was absolutely amazing. She took such good and gentle care of my Chihuahua, who was having a breathing issue. She diagnosed a newly developed heart murmur and enlarged heart, assured me that it was treatable, sent the images over to our regular vet, and in general just calmed my worried mama heart with her kindness and reassurance. My baby is on heart meds now and doing well. I will always appreciate the care that Ally provided when I was in panic mode and worried about my baby. The front desk staff was very pleasant and kind as well. 5 stars all around 💕

I panicked & called just before closing. My baby was panting hard & couldn't pee for 24 hours. Debbie answered & was extremely kind, patient & helpful! Luckily, we didn't need to come because everything happened so fast. He peed everywhere as soon as we lifted him into the car. If you're ever in my situation, maybe try squeezing belly when lifting them into the car to save you a bill. Or I just got really lucky. Thank you Debbie for your compassion & empathy. I would 100% come here if I ever needed anything because of your understanding.