Vetco Vaccination Clinic

Took my 2 cats to their appointments- arrived on time(prior to the appt) to check in etc. At 9:50. I saw 4 staff members standing around with one staff member sitting down and crying whilst being on the phone. A while after another staff member came out and said an injury happened and they don’t know if or when the clinic will reopen. No apologies or wanting to try to reschedule patients. There were 3 other people in front of me. One had an appointment @9:30 and checked in @9:20. So it was just a waiting game. I understand problems may occur when dealing with animals but it took a lot of effort and a 30 minute total drive to get there and back for me to get my pets seen at this location. I did not receive a phone call or text message letting me know an issue had occurred and all services would be put on hold until prior notice. That would have been appreciated. I do not recommend this location based on their lack of professionalism.

The staff were very friendly and handled my pets with extreme love and care. Even my Dane, which usually takes 4 staff members to lift onto a scale for weight happily stepped up for one vet staff! Although, making an appointment is pointless, there was a huge line and waited almost 2 hours past my appointment time just to check in.

I brought my dog in the Chandler store this morning. They said bring your last records of Ruby so I did witch was from there. Then when I get there they wants all the records from three years ago. So I left went home called her old vet got an appointment for Monday. So if someone adopted a dog off the streets and they would not have any records they would deny them there shots? They don't care about the animals.

It's always hit or miss when we go there for them to actually have the food my dogs eat as well. Staff is generally rued, I called about vet services (accidentally got the wrong store phone online) and the guy who answered just said they don't do that here, gilbert does and hung up. Didn't even offer the phone number. Customer service definitely isn't their strong suite.

The vet is unprofessional the staff was arguing before coming out from lunch. The Vet went to give my dog meds and hurt him and he barked at her. She made it seem on paper that he was a horrible. This place needs to shut down. I went to another place and my dog was fine it’s just that place. The Vet tried to mark my dog from ever being seen. I wish I never came to this place for any shots. I don’t even wanna give 1 star I need to give it a F.

Very difficult Vetco location— inept, incompetent, unprofessional staff. I’ve come here for 2-3? years now for vaccination services, and have had a terrible experience every time (terrible in the short term and in the long term). 1. Vet techs and doctors are typically rude in their customer service— hold themselves w a very obvious "mad at the world/my life" attitude. 2. Techs make constant, ridiculous mistakes as if they aren’t paying attention to clients or what they’re doing themselves. Basic info (visit purpose, client/pet info, etc) must be reiterated again and again, not that it makes a difference in the avoidance of techs’ blatant mistakes. I find myself constantly correcting their immediate-service plans for my pet to dodge services I didn’t request and include the services I’ve already repeatedly requested. My pet herself has been assigned incorrect ownership by this loc regardless of the fact that Ive shared accurate ownership info at my first visit and every visit thereafter. This is a foundational issue that allegedly can’t be resolved according to local/executive Vetco personnel. 3. This loc handles pets w a notable lack of compassion and care. They operate as if they’re annoyed to attend to pets, just trying to get them in and out. They’re usually a little rough w my anxious but well-behaved pet. Doctors have sometimes subtly signaled techs to block me from watching my anxious pet be treated— the office has glass walls for owners to watch, Im always 10ft away from these walls, I don’t signal/speak to my pet. Ive definitely stopped visiting this Vetco. Ive had a much better experience at my local Vetcare clinic and other Vetco locations since.

I took my dog here last night to get a Parvo vaccination shot and the girl who does the intake for them, told the vet (or maybe even notated it wrong) to give him a 3-year Rabies shot. I called to get the situation rectified and the Vet offered to give him the Parvo vaccine, however, since it was close to the closing time, she said that she won’t stay any longer to get it done tonight but maybe I’d have better luck at a different location. I told her that I could get there in about 10-15 minutes so that my dog can get the shot he needs and then she made sure to let me know that this is just her side gig and that she doesn’t want to wait for me to get there (keep in mind the store would’ve closed in the next 20 minutes and therefore they had time to fix THEIR mistake). The only remedy for their error was to get the Parvo shot for free two weeks later than today, which is meaningless and unprofessional behavior. I later encountered the girl who did the initial intake wrong at the Chandler location and she never apologized for her mistake, gave terrible customer service, and was outright inconsiderate and dismissive. I voiced my grievances to the Chandler vet and while he was very kind, his assistant was just as blunt and rude as the intake girl. If you are going to get vaccinations for your pets, just know to be careful and extremely mindful of workers like these who, quite literally, could care less about giving your animals the correct treatment.