Banfield Pet Hospital

The entire team here is so kind and fantastic at what they do! They answered all of my questions clearly and were able to see and treat my old man on short notice same day. I am so grateful for the entire team! Prices here are very affordable compared to other clinics and vets I have gone to in the last couple years too

I am extremely disappointed with the care my dog received at this pet hospital. During my first visit, they failed to properly check him and did not identify that he had fleas. Because of this, the problem spread and became much worse. Before I left for California, I brought him back again to be rechecked and was told there were "no signs" of fleas. That was completely inaccurate. While I was in California, my dog still had fleas and they spread to my boyfriend’s dogs and infested his entire home. I had to spend a week helping deal with that situation. Meanwhile, my own home in Arizona had to be treated for pests, which forced me to leave. Even after all of this, my dog STILL has fleas. When I went back to PetSmart to address the issue, I was told the manager wasn’t available and to come back another time, leaving me with no help or resolution. This has caused a huge financial burden, stress, and physical discomfort—I now have bite marks on my face and body. I feel like my concerns were dismissed multiple times, and I was repeatedly given incorrect information. I expected a basic level of care and honesty, but instead this situation was mishandled from the start. I would not recommend this location based on my experience.

We went to the location on Germann Rd in Chandler with our dog when it was time to let her go. While this process is always incredibly hard, the compassionate care the techs, Hannah and Ishani, and the Veterinarian, Dr. Francis, cannot compare to any other experience I have had with my other senior animals in this situation. If you are ever in the East Valley and are looking for a place that is not expensive please know the staff at this location are amazing.

I had to put my 18-year-old dog Jovi to sleep on May 5, 2025. After years of loyalty to Banfield and keeping her Optimum Wellness Plan active through two states, I was shocked when they told me I’d either need to keep paying monthly or pay $164.85 for services — despite the fact that my pet is deceased and won’t receive any more care. They offered no refund for unused plan services, like exams, dental, deworming, and testing — Their response lacked transparency and, honestly, basic compassion. I’ve spent thousands of dollars at Banfield beyond the cost of the plan, and I expected better. Instead, I was treated like a payment, not a grieving pet owner. Pet parents: ask for every policy in writing, and be cautious of long-term plans. This experience has made my grief even harder. This issue has been resolved.

This place took care of me and my family as our dog died. We were all so devistated over the loss. The staff took care of our family as much as they showed love and tenderness as they helped our suffering friend pass away with no pain and ending what would have been long drawn out suffering. They let us stay in our room and took all the time we needed. I am so glad we had The staff Banfield to help us through that terrifying night. We got a card in the mail with hand written notes from the staff a few days later. Banfield has earned my loyalty for life. They are now helping us get started with our new puppy. Thank you Banfield staff!!!

I love this office! They have been incredibly accommodating during emergencies and always manage to squeeze me in when needed. From the front desk staff to the medical team, everyone here is phenomenal. They’ve helped me get last-minute prescriptions for my dog and have always been there when the unexpected happens. I highly recommend the Banfield membership—I’ve been a member for almost nine years, and it’s absolutely worth it. It has saved me so much money over the years!

Been coming here for about 8 years and have their insurance program. Can’t tell you how many times I’ve been let down or disappointed. Today was the last straw. They open at 8am and I show up before 8am. They ask what’s wrong and I explain my dog has something wrong inside the ear and she is in pain crying a lot. Also explain she is scratching at the ear and ripped it open and made it bleed badly. The vet tech went to talk to Doctor working and they turned me away. Was told they have a quota of seeing 25 pets per day and they are already booked with 28. I asked what good is my insurance I have with you if I can’t come see you for emergencies? You do have the word "hospital" in your name. She wasn’t phased and told me to go somewhere else. So I requested all my medical records since day one so I can CANCEL THE INSURANCE and find another vet. My warning to others is stay away from Banfield. The vets are always changing so it’s not consistent and able to build relationship with one vet that gets to know your pet.