Banfield Pet Hospital

I have the wellness plan. Need puppy nails trimmed. Want to charge $22—-I guess wellness plan no cover. Made us wait till 4:30 for 4:00 appointment. Said puppy was nervous and couldn’t trim nails. Sent us home. Might cancel crummy plan

I used to really like Banfield but have cancelled my wellness plan and changed vets due to the decline in service. All appointments, when we could get them, were drop off. My son's dog is a service dog and it is not ok for him to be separated from his dog all day. The last straw was when his dog had an allergic reaction and they said the soonest appointment was on 3 weeks. He asked where he could/ should take the dog and was told to just call around and find any vet who would do same day care. We ended up finding an urgent care vet and took him there. We cancelled our plan after that and kept receiving calls to renew our plan.

Subject: Thank You for Your Excellent Care Today Dear Banfield Team, I can't thank you enough for the outstanding care you provided for Apollo today. From the Front Desk to the Vet Tech and Dr. Ann Montague, everyone was incredibly caring and helpful. Dr. Ann Montague is a wonderful veterinarian, and I would highly recommend her and your entire team! Thank you again for everything. Best regards, Lora

I Love Banfield. I have a very excitable dog that is usually shy about any kind of care and the Banfield team are always so gentle and great with him (watson) so by the time I pick him up he doesnt seem to want to leave. Ha. I love the easy scheduling and the doctors and staff are wonderful about getting me the info I need to make decisions about his care.

Over the years, I’ve taken many cats and dogs to Banfield. After having experiences at other veterinary offices, I continue to trust Banfield and like their staff and services so much better. The Optimum Wellness Plans are totally worth signing up for because they include so much towards keeping your beloved pets healthy. They are always upfront and reasonable about the prices of each thing and don’t make you feel weird about declining anything. The staff is so nice and friendly, I feel totally at ease and trust them with my furbabies - which says a lot, because I’ve had some awful/traumatic experiences at other places…Experiences that made me hesitant to take them in for necessary care. I’ve NEVER had a bad experience at any Banfield. They are thorough, compassionate and understanding. It’s clear that the doctors and technicians know what they’re doing and they are extremely knowledgeable, kind, and informative. Dr. Opitz is the most recent doctor my very special dog saw and her treatments/recommendations were excellent. I wouldn’t go anywhere else.

The least helpful Banfield location. Never try it get us in and their advice for everything is to just take my dog to the ER. My dog ate two tampons and this office refused to even see her. Took her to a non Banfield location and they made her throw-up and we’re good to go in about 20min.

DO NOT TAKE YOUR DOG HERE. I am so disgusted by how this place treats animals. I set an appointment for my puppy for a problem that was urgent, only to have to wait in the lobby for 30 minutes and be told to leave because my dog was being…. Wait for it, a DOG. my puppy will bark at other dogs when they bark at him and since he’s a large breed and has a louder bark we were told to leave because he’s being aggressive??? The other dogs that were barking however were fine? On top of this, the person who came out to ask us to leave looked at my puppy and said they don’t like to wait for treatment with cases like these, immediately after saying we’d have to reschedule for Monday and when I came back to resolve the problem it turned into Thursday. disgusted by how horrible people can be to an animal in need just because they are afraid of his breed. I was told I could bring him back sedated? Because he barks? Horrible. And when the next place we went to called to get my pups records, they tried to dissuade them from treating him saying he was lunging and being rude. Maybe people who are passionate about helping animals should be working vet jobs and not people who are lazy and don’t want to deal with the excitement of a one year old puppy . All in all if I could give this place a 0 star review I would. No thanks to this place my pup is getting better. A much better bet to go to is bear valley animal hospital! Low cost and fast check in there, and they understand that a dog will be a dog 🙌🏼