Banfield Pet Hospital

Rebel-had her comprehensive exam and dental appt. Today. Zhaz meant NO food after midnight. She loves her snacks and 7 am breakfast. They do fasting before teeth cleaning. She's put under and that's always a worry for me. Although Banefield - including Rebecca Adam's and the other crew- make Rebel and myself feel safe leaving her. They are selling many cute Valentines 💝 day items for your fur baby too. Or bird, fish, cat...

I am extremely disappointed with the care my dog has received at this clinic. Every time I bring my dog in for a routine check-up, they seem to "find" a new issue. Instead of providing proper treatment, they repeatedly prescribe unnecessary supplements and medications, leading to significant and questionable charges. What’s worse is that my dog’s condition often gets worse after following their recommendations. Within a few days, I’m forced to take my dog to a different veterinarian, where they run proper tests and provide appropriate treatment. This pattern has happened more than once, and it is very concerning. The lack of timely and accurate diagnosis, along with ineffective treatment, has caused my dog’s condition to worsen each time. It feels like profit is being prioritized over proper care. I cannot recommend this clinic. Pet owners should be very cautious and consider seeking a second opinion before proceeding with any treatment here.

They took really good care of my sister's dog. We really appreciate it.

I moved to Cedar Park and transferred to this location in January of this year. Within eight months, they had made him meticulous records on my dogs' personalities and names Tell that they recognized them when they came in. I had to make a decision about my senior dogs quality of life and they held my hand through it and helped me make the right decision at the right time. They supported me through it, they were so gentle and kind, and that will not be forgotten. This is a pattern I see at all of the Banfield locations I've been going to for the last 25 years. My youngest and I will happily continue to go here knowing we are supported and taken care of through some of the toughest times, or even just regular check ups and visits.

Went to get a prescription card for my cat who got put on urinary food. I rush there after work and arrive at 6:10. I wasn’t aware of their hours just PetSmart’s. There were two workers behind the counter and animals still in the back rooms. Instead of helping me or expressing sympathy, they laughed. Literally laughed at my situation. My cat wasn’t able to get their food that evening as the register wouldn’t sell me a single can with the promise of coming back tomorrow. I had the script from the vet clearly stating the food necessary for their health. Will never come back here. Disgusting.

This is the best Banfield ever! Thor, Tank, Olive, and Buster are always treated like family. The techs and front desk are some of the most knowledgeable people I’ve met when it comes to animals - other than Dr. Chapman of course!

So they lost my pet records. I want to go to refill a prescription and they could not get the records. They had to create a whole new profile for my dog. This is just bad business sorry.