Banfield Pet Hospital

Friendly, knowledgable, explained everything well, low wait time. The dr, tech and front desk staff were a good team. And …most important, our doggie was very comfortable and well cared for by them all. Thanks Banfield!

This has been really frustrating dealing with Banfield. I honestly can’t remember a single time I’ve scheduled an appointment here that didn’t end up being rescheduled. We plans our days around the appointments we make. It’s very inconvenient and makes it hard to trust the scheduling. I really hope they can improve their communication and reliability, because this has been a consistent issue.

Banfield Pet Hospital at Cedar Park is one of the best in the area. The staff is friendly and accommodating, and they always make sure to fit you in for a last-minute appointment. There is plenty of parking, and the hospital is easy to access.

This location use to be good years ago but has gone downhill alot. The staff are rude over the phone. Multiple times they didn't call me back when they said they would. Also, they hung up on me twice when I was only asking for an explanation on my pets health care they couldn't provide and the vet refused to talk to me about it. The vets use to communicate with the pet owners but stopped and would change a pets care plan without explaining why to the owner. I took my senior dog Major in so many times over the last year for his urinating problems and they didn't take it seriously. Also stopped providing his gabopenton without explanation when I was told previously he would be on it for life. I had to take him to the Banfield in Cedar Park which is much better so he could get actual care. Turns out he had bladder cancer that could have already been addressed for months. The new vet continued his gabopenton which is so helpful for his mood and pain management. This lakeline location really let me down and I trusted them. Don't make the same mistake I did, get a second opinion. Again the Cedar Park location is great and not to far from this one.

The Vet here told me they examined my dogs ear and found nothing wrong. 2 weeks later I go to a different Vet who informs me that he does indeed have an ear infection, like I thought he did. Will be quitting Banfield. You guys have ZERO love for animals And I do not care about your obligatory "We are so sorry this happened" response.

Rescued my cat off the street and brought him in for a check up/shots to make sure he was okay after living outside his whole life. We also noticed some concerning symptoms that we mentioned to the staff like extreme thirst, weight loss, not eating etc. Despite not letting us go in the room with our cat they gave us a clean bill of health. Our sweet cat died a little over a week later due to undiagnosed diabetes. We paid for a full check up service and they missed the signs. I wouldn’t recommend anybody taking their pet here for anything more than routine shots and that’s pushing it. Not even a wellness check up, they’re very rushed and not organized.

i don't know what happened to the usual helpful staff unfortunately this is the closest petsmart to me for emergencies but not only was this specific staff set up rude once they did it twice on the phone and in person i used to love this petsmart but whoever hired rob has had to been on something because he's rude and unprofessional and obviously doesn't know how to do their job i come here to get what im paying for not for them to charge me for a half done job and then tell me some worn out excuse because they're 2 minutes away from closing like trust me i know my dog better than you probably do just face it you didn't want to properly do your job.