VCA Aviara Animal Hospital
📍 Cat veterinarians in Carlsbad
VCA Aviara Animal Hospital in Carlsbad offers a comprehensive range of veterinary services with a notable emphasis on customer care. The hospital is known for its welcoming environment and professional staff, who are dedicated to providing thorough and compassionate treatment. While the veterinary team, including Dr. Langley and Dr. Herman, is highly regarded for their expertise and empathy, there have been some concerns regarding the front desk staff's customer service.
The hospital stands out for its attentive and skilled veterinary technicians, such as Taylor, who are praised for their kindness and dedication. However, it is important to note that some customers have reported issues with the front desk staff, which may affect the overall experience. Despite this, VCA Aviara Animal Hospital remains a solid choice for pet owners seeking quality veterinary care in Carlsbad.
Features and services of VCA Aviara Animal Hospital
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Toilet
- Appointment required
- Appointments recommended
VCA Aviara Animal Hospital is in position 10 out of 22 in Cat Veterinarians in Carlsbad
Customer Reviews
VCA Aviara Animal Hospital has a rating of 4.5 out of 5 based on over 118 reviews on Google
They have an amazing first time visit deal! My cat got a free exam and a free first round of flea tick & heartworm medication. They were very understanding when my cat decided to hide in the room and swatted at them. Nice, quick and professional. Great experience!
The entire staff at the hospital is fantastic, but Taylor stands out as a truly wonderful and caring vet tech who goes above and beyond. When I see that she is there the day of my fur babies appointments I instantly light up! She’s incredibly kind and thoughtful and Steve and Sam love her!! She deserves all the praise in the world. Thank you for making such a difference in our lives.
I will not go back due to the unfriendly condescending customer service provided by Rochelle at the front desk. This is unfortunate as Kelsey was excellent with my dog. She is a natural with animals building trust with my dog in a very short time period. The vet was thorough, engaged, and informative. My dog will miss Kelsey.
Listen to the other negative reviews and go elsewhere. I have been taking my dog here for nearly a decade and despite Dr Davidson being an excellent vet, I can no longer be a patron due to the extremely rude and poor service by the front desk staff, specifically Rochelle. I escalated to the manager, Aubrey, who was kind enough to listen and apologize, but frankly I don’t think that feedback is going anywhere. It is evident by the over 8 reviews specifically naming Rochelle and yet she is still treating customers like this. The earliest one I could find was 4 years ago, so clearly the owner and management staff find it acceptable to treat customers poorly and do not hold her accountable for her actions in a significant way. Families care deeply about the decisions they make when treating pets with care and it’s an intentional investment we make. Aviara will continue to bleed customers when they find it acceptable practices to keep employees because from what I am told, "their love of animals." Love for animals does not equate to competency. There are plenty of other animal hospitals that are equipped to do BOTH love and care, and treat customers with respect. That is where I will investing in going forward so long as this vet office continues to choose rude, poor practices over its customers.
Dr. Langley and her team are an absolute heaven-sent. My senior doggy has gone through some tough times medically, and all the staff at Aviara were so supportive and empathetic throughout the whole process. Dr. Langley knew exactly how to go about any issue that came up and it really made all the difference for our pup and our family.
I took my newly adopted pup, Kusala to Aviara Animal Hospital a couple days ago and I was so impressed with how clean the office was, how absolutely kind the staff was, and how thorough the veterinarian and vet tech were with my dogs exam and care! I would highly recommend Aviara Animal Hospital to anyone in the area!
Dr. Herman and her colleagues have cared for all of our pooches for over 5 years, and they took great, compassionate care of our standard poodle Sophie when she had angiosarcoma at the end of her life. We trust them completely, and when they need to get specialty assistance, they work closely with the specialists.
Information about VCA Aviara Animal Hospital
Address
VCA Aviara Animal Hospital is located at 6986 El Camino Real d, Carlsbad, CA 92009, United States
Phone
The phone number of VCA Aviara Animal Hospital is +1 760-438-7766
Website
The website of VCA Aviara Animal Hospital is: vcahospitals.com/aviara
Business Hours
Monday: 08:30–18:00
Tuesday: 08:30–18:00
Wednesday: 08:30–18:00
Thursday: 08:30–18:00
Friday: 08:30–18:00
Saturday: 09:00–16:00
Sunday: Closed
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