Banfield Pet Hospital

I love Dr Rosen at the Banfield Hospital at Petsmart on Hamilton. He is so kind to me and my dog. He loves my Stella and they’re all very good to us there. I highly recommend it. Sheila G

I brought my dog to Banfield Hamilton because he had foul-smelling anal leakage (a classic sign of anal gland issues). They examined him, told me he was fine, and sent us home with a recommendation for a probiotic. I followed their advice and waited another week, trying the probiotic along with pumpkin and chia supplements. When the issue did not improve, I called Banfield again and was told the problem was likely continuing because my dog eats grass. After waiting two more days, I took my dog to MedVet for a second opinion. He was immediately diagnosed with an infected anal gland and now requires surgery. This was a clear misdiagnosis that delayed proper treatment and allowed the infection to worsen. As a result, what should have been a straightforward issue is now costing us thousands of dollars, not to mention the pain and stress my dog has endured. I am extremely disappointed in the lack of accurate diagnosis and follow-up. I would not trust Banfield Hamilton with anything beyond the most basic care.

Their team is great with Rolo since he’s a moody little dog since he’s gotten older this particular time he was really sick on Thursday and there was no openings till Tuesday, which would make him even worse. They took him in right away and fixed him up. Thank you, Banfield.

Wish I could give 0 stars. I took my male cat for urinary problems and dropped him off at 10:15am. Dr. Miki Takehiro then called me at 12:59pm saying there was no infection or blockage and prescribed gabapentin for "stress", I asked if there was anything else they could do since I felt like something wasn't okay and she said to monitor him for 24 hours then they could do blood work or imaging. Since they are the VETS I trusted them and thought okay they checked him his going to be okay but no I should've insisted. I picked him up around 1:30pm and when I took him home he still didn't seem okay. He then started trying to pee in his litter box going in and out and little dots of urine and little spots of blood over the floor and bed. I rushed him to MedVet where they told me he was in fact blocked and he needed to have a catheter inserted asap, iv's, and multiple other stuff. my poor baby. it's so disappointing how could they miss that he was blocked within 1 hour after I took him home this all happened. Don't bring your pet here!! Customer service over the phone was not great either after I called to inform them what was happening. No compassion or "sorry" for what is going on. Really upset with this !

Staff has always treated us with kindness and always prepared with answers for whatever questions we have. I'm a first time dog parent to a new puppy of the Chihuahua-Mini Pinscher mix, and I love that they're so helpful with providing me help as a new mom. Could I go to another location? I could but I really enjoy this place instead, so I'll stay put.

They where very informative and knowledgeable, caring and efficient. I really have liked that place for a long time. Our family dog Simba and my Bangle Cat both go here and we have been taking our pets here for years. Thanks for caring for our family members.

I just want to say thank you for everything you’ve done. This clinic is truly the best place I could have ever brought my girl. Every time she’s needed care especially when she was sick you were there with answers, support, and compassion. You not only took care of her, but you helped me stay calm and informed. The way you treat her with such patience and love means the world to me. I trust you completely and am so grateful we found you.