VCA Burbank Animal Hospital

We had a traumatic experience with our dog dying nearby. He was a patient here but we were turned away and told to drive much farther to the ER, knowing he wouldn’t make it. He wasn’t hit by a car. There were no broken bones. Simple first aid by his doctor or any doctor or vet tech there could have saved his life. We’ll never use VCA again. If you’re considering them, ask yourself if this is the type of care you want for your loved ones.

Dr. Coates has been the best doctor I have ever came across, not only knowledgeable but she shows deep empathy for your pets which also shows in the high quality of her work. If you want to ensure your pets get the best life they can possibly live I recommend coming in and getting an exam asap!

I wish I could say that this hospital supported me in the aftermath of my pet's passing, but I cannot say that in good conscience. I enrolled in CareClub for my pet's annual exam, thinking it was a great way to save money on expensive procedures. That exam found a large tumor in my cat's belly, from which he ultimately died less than a month later. After his passing, I called to cancel my CareClub membership because I obviously didn't need to pay for it any longer. I was told that since I just enrolled and already used the CareClub benefits to pay for his annual exam, I needed to be charged back some of the original amount - essentially $800 worth to cover what the CareClub initially covered. Maybe if I was trying to play the system, I could understand this. But my pet died, a tragic and emotional event that was beyond my control. To be told that I needed to pay $800 on top of all the grief and financial worries I'm sitting with post-cancer treatment is a vile and disgusting grab for greed and profit over anything else. I was never contacted by my cat's vet after he died. There were no condolences or sympathies from a hospital that supposedly values its patients. Only a grab for more money. I wish I could give zero stars. But my silver lining is that I now see corporations such as VCA for what they are - and that is truly eye-opening, even if saddening.

I recently adopted my first cat and booked our first visit here. When I scheduled, the staff was very friendly and told me the first exam would be free, which made me feel confident choosing this clinic. Unfortunately, the experience was disappointing. I arrived about 6 minutes late and was bluntly told my appointment was cancelled with no grace period at all. This was never mentioned when I booked. The waiting room was almost empty, and as a first-time pet owner bringing in a new cat, I expected at least a little understanding. Instead, there was no flexibility. Not a great first impression, and I’ll be taking my pet elsewhere.

To the compassionate staff and clinicians: Thank you for taking care of my Louis and Betty. Know that everything you have done is deeply appreciated. One of the few Vets that empathizes with pet parents and provides exceptional care.

If you love your pet don’t take them here. This clinic has different phone numbers reaching out to you for an appointment time change that was the patients decision. We were early for our appointment and turned away for a reschedule due to us not arriving 10 minutes before. If you show up 10 minutes before - they make you wait past your appointment time.

My family recently adopted our first pupppy and received a complimentary first free appointment coupon from the shelter however I didn’t book the appointment within the time frame once I called they were so kind to inform me that all of their first appointments are complimentary which I was very happy to hear being our first dog I thought this is excellent this office is going to be our new home for our dog. Come time for the appointment and I was about 7 minutes late and was rudely informed that the appointment has been cancelled and that there is no grace period not even for 5 minutes. Please note that this also was never mentioned on the phone when making the appointment. I didn’t even want to explain why or see if there anything they can do because if this is how you treat your customers I don’t want to give you any of my business. Mind you there was only ONE other person in the waiting room who was only waiting to pay. I can completely understand you have a strict schedule to keep and one late appointment makes the rest of your appointments late however it was the first visit and she’s only 4 months old and there was a better way to go about it. I don’t like to leave nasty reviews but I am in complete shock of the behavior of your staff. I also am not interested in ever going to another VCA there are plenty of other vet hospitals nearby that will gladly take our business so please save your Google review apology for someone who needs it more then me. It’s such a shame to offer "your first vet visit with us is free" when this is the behavior of your staff not a good look trying to gain additional clients.