Pet Degree

Pet Degree was our vet for approximately 5 years and, while Dr Josh is great, the rest of the place is trash. I left a message on Saturday, March 1st asking if they had any openings that day for emergent Euthanasia for my 15 yr old dog. Not only did they not return a call (and yes, they were open til 3pm), but it is now Wednesday, 3/5/25, and I have STILL yet to receive a call back. Instead, my dog crashed overnight and had to be taken to OP vet Sunday morning, 3/2/25, unable to walk or move his head. My dog suffered because they couldn’t be bothered to return a phone call. Not only that, I had to pay $700 for using the emergency vet. And this is not the first time I have complained of this issue. The last time we were there in late summer, my dog was given 2 injections. When I came home, I noticed we were charged for 3. I left them two voicemails which were never returned. As great as Dr Josh is, the rest of the staff is terrible. Do better.

My Baby was tangled. They took time with him and we are starting over. The groomer was very polite and caring

If I could give them zero stars I would. No one EVER answers the phone so don’t have an emergency! They will call back at times. My cat’s health was declining rapidly. They ran bloodwork which was inconclusive. Provided me with no diagnosis but gave me fluids to administer on my own through an IV at home. Called back, they gave me medication for Anemia. When my cat is loosing weight, lethargic, and not eating. My cat died today. Don’t choose this vet!

Experience started out great five years ago. Dr.Josh is an incredible veterinarian. That being said, the clinic itself will never answer the phone and don't expect a call back either. I am honestly confused as to how they still operate. General public, find another vet. Dr.Josh your better than this.

They did everything they could do to help my baby Wayne. Staff is amazing and friendly, they treated my pup like family.

Came in today for the first time and I was amazed at how nice and caring the staff here are! The service was great and I can’t wait to bring my fur baby in for training

Extremely Disappointed and Heartbroken Experience. I normally don’t write reviews, but this experience deserves to be shared. My poor dog was suffering terribly from allergies — his paws were raw, bleeding, and he was in obvious pain. I called this clinic multiple times over two months, left several messages, and every time I spoke to the front desk, I was told the same thing: "The office manager will call you back." Unfortunately, that call never came. Out of desperation, I tried home remedies while waiting for help that never arrived. Finally, I went to a different veterinary clinic, where my dog was seen and treated the same day. He’s now doing amazing and has fully recovered thanks to their care. Four months later, I received a call from this original clinic saying they finally had his allergy injection available — four months too late. This level of neglect and lack of communication is unacceptable when an animal’s health is at stake. I hope they take this feedback seriously and make changes so no other pet or owner has to go through this.