Heart of Brooklyn Veterinary Hospital - Flatbush

I had a great experience at Heart of Brooklyn Veterinary Hospital. The entire visit was quick, easy, and stress-free. The staff was so kind, welcoming, they took wonderful care of my cloudy. Everyone was professional, compassionate, and made me feel comfortable as a first time pet owner. I really appreciated how smooth the whole process was. Thanks to the team at Heart of Brooklyn for providing such excellent care I highly recommend them

About ~5 years ago this place was very good, but now it should really be avoided. It was bought out by private equity or some conglomeration and the quality of care has gone down while the prices have gone *way* up. Doctors come and go, and you can't request any particular one, so you can't build a relationship. Care has become very assembly-line. For example, they insist on owners being out of the room when giving shots--what? They have also started up-selling in a way that seems possibly criminal. $2000 for a routine spay? You can get it done for literally a tenth of that at any number of clinics. My friend brought his dog there recently with diarrhea and they tried to charge him $700 for the visit! E.g., for IV fluid--totally unnecessary since the dog was drinking water and was basically fine! (They wisely declined the high-pressure upsell.) I know options in the neighborhood are limited but if you can take the subway or a cab to another vet you should do so.

So here’s the thing…I brought my cat for a wellness visit that’s advertised at $25 for first visit however I understand that if something comes up it may be extra. He had an ear infection which I would need to have the remnants In the ear tested that way the proper meds can be prescribed. However once we found out what his diagnosis was it sky rocketed to $257 so I asked for what and it was explained for the medication and I was being forced to get something else I didn’t ask for to prevent ticks (he has none) etc meanwhile my cat is indoor and has never stepped foot outdoors. I felt forced to pay and come up with this money. That mention of payment options on the website is a LIE and were given none even when I appeared a bit distraught at this unexpected cost however I felt I had NO option, she looked at me as if I better figure it out I felt uncomfortable and like my back was against the wall. I believe this vet hospital is desperate for money and is willing to put clients up against a wall with random extra stuff added on your bill you never even asked for just to squeeze more money out of you. I don’t think this is right I will never return.

Our two kitties have been going to heart of Brooklyn for their vet services for the last four years and we’ve always had a great experience. They are friendly and helpful with our questions both in the office and over the phone. What stands out most to me is that they always follow up with us to check in on our boys after each visit even if just bloodwork was completed. 10/10 would recommend based on our experiences

Nice place. It's clean and quiet. They do try to upsell you on a ton of expensive procedures. And they didn't seem to care I was on my dog's last pill. I didn't feel any compassion, just very expensive line items. And they'll charge you 2x ($83.00 vs $40) what the same pills cost on Chewy and they make sure it's the life saving pills so you're in a bind and you have to go see them (of course...$$$) or they'll deny the prescription. I'm not saying don't go there, I'm pointing out the issues I've just faced.

I was a little nervous because of the bad reviews, but they are awesome here. I called ahead and they were able to squeeze me in same day when my dog got sick, and we were a new client too as we had just moved to the area. Dr. Kim and Dom were so gentle and sweet with my dog, and Dr. Kim is so knowledgeable! Eased my worries right away. I appreciate they don’t jump to the most expensive thing right away like some other vets do, and they asked a lot of clarifying questions. They even offered a sanitary trim on my dog which was very appreciated! Wait time was a little long, but I was a last minute schedule so totally understandable and they were so so nice about it! Reanna was also so helpful on the phone. Very happy this is our new neighborhood clinic!

I had a much better experience my first time here with my dog, but this time around was really disheartening. I brought my cat in for a suspected anal gland issue. I made the appointment the day before and called again the day of to see if I can get her in earlier than 6pm. I was advised that they were booked through Thursday. Dr. Kim took a quick glance at my cat’s rear, and decided I would need to bring her back the next morning because "we close at 6:30pm." I got there at 5, my appointment was at 6pm. It was noted in her appt details that we were coming in for a possible anal gland rupture, yet no one mentioned anything about needing to sedate her and add a drain until I was in the room! Dr. Kim was clearly more concerned with going home before closing, than actually helping my cat and I. When I asked why I wasn’t told this before, he replied "that’s not my concern, I’m the doctor" and walked out of the room. I was left in there with the assistant, who ignored all of my concerns and questions as he built an estimate of $1600 for me. Thankfully, the LVT came in and spent time with me, answering questions and explaining the process. He and the receptionist are the only reason I am even able to give any stars. I was grateful for their support. I took my cat to my regular veterinarian the next day (I didn’t have a car, and my 4 month old needed to be home with someone), and it was simply an irritation that was taken care of on the spot for $258!