VCA Brookline Animal Hospital

These guys are so kind and accommodated me on a tight schedule to secure my two cats travel certificate and got them to me on time. They were patient and understood my sense of urgency and acted accordingly. The staff at the front desk and Dr.Luci Mehr were top notch and took care of my kitties so well while doing a physical exam on them. Forever grateful!

I brought my cat here because he hasn’t been doing well. Out come was putting him down. I had Dr.Groper. Once he was gone I was definitely rushed to leave ( the actions of trying to get me out) … you could obviously see I was broken .. couldn’t give me a couple minutes alone to grieve… the point of this comment is to bring awareness to be more understanding of situations like this.. he could’ve gave me a few minutes to cry after waiting an hour to be seen.

I had one of the worst experiences in Boston. Moving to a new place and bringing a recently adopted pet is already stressful. You hope for professionalism, empathy, and basic human decency. Unfortunately, this clinic offered none of that. The staff was incredibly rude and dismissive. Jennifer Taylor specifically. Looking at this place’s reviews, I see that I’m not the only one adding a bad review about this woman. It’s a trend. It felt like they believe that because they work with animals, empathy isn’t necessary. That mindset is unacceptable in healthcare of any kind. To make things worse, after the appointment ended, I was abruptly told to leave, as if I was an inconvenience rather than a paying client bringing in a beloved pet to a point i had to say to this lady - Do not talk to me like that. No BASIC courtesy. As my first vet experience after moving here, it was supposed to be reassuring and smooth. I sincerely hope no one else has to experience this kind of treatment, especially when they’re just trying to care for their animal. This vet was DISGUSTING. I also asked to speak to the manager, guess who never showed up or called back! Surprise surprise. Go to ‘Small Door Vet’ Or ‘Angell Animal Medical Center’ instead!

Two appointments in the past month, one for diarrhea and another for bloodwork. Paid over $650. Spent about 5 minutes with the vet max. Found Dr. Groper to be very off putting. Second was just a blood draw and urine test for cushings (different vet). Waited a week for a urinalysis only to be told it didn't show signs of an "infection." We were looking for cortisol levels. I had to chase down the test results which should not be the case. When I asked if we could receive the test results, she said "the doctor has to review them first" which is weird because they texted us with "the results" and now I don't trust the findings. Overall, I don't have a lot of confidence based on these interactions and will be going elsewhere. Also, I didn't appreciate the run around from the front desk. I don't need that in my life, especially when I'm paying someone.

My cats have been seeing Dr. Feldman for over 10 years now, started when I was local and I now drive 45 minutes to keep seeing her. The techs and Dr. Feldman are all so caring and sweet. The new office is a great upgrade as well, with a parking lot and a lot of seating.

Dr. Groper is brilliant.Between my 180 lb. Mastiff and 6 pound kitty- there is no one I would trust more with the health of my pets! Needless to say the front desk is kind, friendly and makes you feel at home. The office is always pristine! I feel lucky to be part of VCA and am happy my animals are cared for by VCA. Lisa

The worst ! Take forever to help patients. The receptionist are rude specifically Jennifer Taylor, extremely unprofessional doesnt like to here the patient in a concerning worrying state and begins to fight back with you , my rog can have cancer and weeks later I still dont know what is going on