Lone Tree Animal Care

My baby Bonnie always receives excellent treatment from the staff and doctors. The prices are fair, and whenever I've had an emergency with my dog, I've always trusted the doctors, and she's received the best care. I've had my husky with them for two years, and I'm so happy I chose this vet.

My first reg flag was when the vet was visibly scared of my very friendly lab the second he walked into the room. It's a LAB! You can't be scared of a lab and be a vet. The next thing that happened is that he insisted that my dog needed surgery on his ligament and said if I don't do the surgery, his other ligaments in his other leg will go out and he will need surgery on both. I decided to get a second opinion after they charged me to do excessive X-rays (they did xray on unnecessary areas). I got a second opinion from vet in Oakley on Main St and she advised NOT to get surgery and to give him anti-inflammatories and wait to see if it heals. Well it HEALED and he's perfectly fine. It would have been a $2500 surgery with 6+weeks healing time that means zero movement for a lab (impossible). We dodged a huge bullet by getting a 2nd opinion. And she wasn't scared AT ALL of my lab and pet him like he's the big baby he is. Green flag. This place SHOULD NOT HAVE good ratings.

We had an emergency today with our fur baby, and our vet tech, Jesse (I hope I am spelling his name right!) was absolutely amazing! He made us feel comfortable and took the time to answer all of our questions. Despite how busy the clinic was, he remained calm, organized, and explained everything clearly. We truly appreciated his care and professionalism. If possible, we would love to have Jesse as our vet tech again in the future!

Dear Team, I wanted to share some feedback regarding my experience contacting your center by phone. I have noticed that the hold times when calling in can be quite long, which can be a bit stressful — especially when calling about a pet’s health or an urgent matter. I understand how busy a care center can be, and I truly appreciate the dedication your team shows to the animals in your care. I just wanted to bring this to your attention in hopes that it might help improve the experience for other pet owners as well. Thank you for everything you do, and I hope this feedback is helpful. Warm regards

We had a positive experience with a last minute vet visit we needed for our cat. She had a bald spot that was likely from a tussle with our other cat- their play fights can escalate- but looked like it was growing and irritated. Called and was able to make a same day appointment. They saw us right away when we arrived and got us in a room. They were really sweet and patient with her. They got her all checked out, cleaned the area, and sent us home with ointment and oral antibiotics. I felt pricing was fair and would recommend them!

We had such a great experience bringing our puppy, Nova, here for her visit. The entire staff was incredibly kind, patient, and welcoming, which made the whole appointment feel stress-free. The vet took the time to explain everything clearly, answered all of our questions, and treated Nova with so much care and love. You can tell they truly care about the animals and their owners. We’re so grateful to have found a vet we trust and will absolutely be bringing Nova back. Highly recommend!

I am writing this review with a very heavy heart. While there were some bright spots during a devastating time, the clinical experience during my cat’s end-of-life visit was traumatic and lacked the empathy required for such a sensitive situation. **The Positives:** To their credit, the hospital was very accommodating with scheduling. They got me in almost immediately, which I appreciated. I also want to specifically thank Amy and Veronica at the front desk. They were incredibly welcoming, supportive, and offered genuine condolences and even a hug after my cat passed. They were the only ones who made me feel cared for. **The Negatives:** Unfortunately, the medical experience with the clinical staff was cold and unprofessional. -Lack of Empathy: Dr. Randhawa went over my cat’s test results (congestive heart failure), and he was incredibly direct and displayed zero empathy. As I was crying my eyes out, he remained detached and offered no comfort or support. -A Traumatic Passing: Because my cat was feisty, they took her to the back to sedate her so I could hold her for the final moments. However, she passed away alone in the back. Dr. Randhawa and a tech brought her back into the room already deceased in her crate. Her eyes and mouth were wide open, and she looked terrified. They awkwardly and rushedly said, "I'm sorry, she died before we could sedate her," set the crate down, and left. -No Guidance: I was left alone in the room with my deceased pet for a long time with no direction on what to do next. I eventually had to open the door to the back area myself to find someone so I could leave. -Disappointing Keepsake: I was told I would receive a "keepsake." I expected a small frame or a clay mold maybe a keychain; instead, I was given a piece of printer paper with ink prints and a tuft of fur in a tiny Ziploc bag. After such a traumatic experience, this felt like an afterthought and was deeply disappointing. Conclusion: Euthanasia or a pet passing is the hardest part of pet ownership, and I expected more dignity for my cat and more compassion for me. I hope the clinic addresses Dr. Randhawa’s bedside manner during end-of-life care, as it made a heartbreaking day much worse. While I appreciate the kindness of the front office staff, this experience was so negative that when we eventually get another pet, we will not be bringing them here.