Banfield Pet Hospital

Everyone is always so friendly, helpful and attentive to my pups. They patiently answer all of my questions and are very accommodating. They are all great but Dr Hatch is fantastic - tells you like it is, and it doesn’t feel like a constant sales pitch. So fortunate they’re in my neighborhood.

Myself and my pet love this location. The parking isn’t the best, but it’s more than worth it for the level of care. I moved from California a few years ago and have sampled a few different Banfields in this area, and won’t be heading anywhere else if I can help it. The doctors spend time with us in the room, and they’re very responsive when I reach out via phone or email. Thanks, Banfield Team!

Dr. hatch is a god send. He is the best vet I've ever been to after 10 years going to various vets with my pup (including back bay vet where I had a terrible experience). He CARES. He treats you and your pet with concern, respect and attention. The office is good about communication too, always following up on appointments and provide me helpful service with getting peaches prescription filled. I also had a teeth cleaning with Dr. Cheryl E Cheung here for my senior pup who has heart disease and I felt they were very caring and attentive to her needs. Also care is priced reasonably compared to back bay vet.

In January of this year, I brought my dog in for a scheduled spay surgery. The morning of the procedure, I was told they could not perform it due to "abnormal" ALT/SGPT levels. They also told me her previous bloodwork had been normal, but after reviewing past records, I discovered this was not true, her levels had always been noted as elevated. Despite acting perfectly healthy, I was advised to purchase liver medication, which did nothing to improve her levels. They then pushed for several expensive medical tests, dismissing my concerns about environmental factors or the possibility that her being a very active puppy might play a role. Fast forward to now: I took her to my private hometown vet, and her levels came back perfectly within normal range. She is now scheduled for a spay with a different veterinarian. Looking back, going to this Banfield location was a complete waste of time and money. They drugged my puppy unnecessarily and sent her home without completing the spay. Their communication was ineffective, and the veterinarian clearly did not have the skill or understanding to interpret her results properly. I am reporting this experience to the Massachusetts Veterinary Board and have already filed a complaint with corporate. Do better for the animals and owners who trust you, South Boston Banfield.

Absolutly the worst Banfield I have contact to. I was trying to schedule a dental appoinment they found an available time for me then they told me to wait while they get everything ready. After 30 minutes phone call they told me that they dont wanna schedule me the appoinment because apparently I missed an appoinment before and they dont wanna risk it. Btw we pay the wellness plus plan for my 3 dogs. I think this is a really bad customer mistreatment especially a customer that pay every month for their most expensive plan.

Had a great experience with Banfield South Boston! Reggie was neutered, he was well taken care of. Often Vets office juggle emergencies & surgeries all day! The OWP program is the 2nd time I’ve signed up. Be patient, Vets work harder than many PCPs. I really appreciated the support from Staff & Vet Techs.

words cant describe how much I hate this location. my dog is always leaving jumpy and stressed. the male vet thats blond or ginger or whatever is so weird and off-putting and I don't trust him with my dog. yeah just go to a different location unless you have like, a perfectly healthy dog. still wouldn't recommend.