Altadena Valley Animal Clinic

I have been a very loyal client to this practice for over 7 years now, but not for any longer. They used to have incredible veterinarians, such as Dr. Cooley, and Dr. Gonzalez to name a couple, but both have moved on to other places now and now I feel like I am being taken advantage of, when there are certainly more affordable options to optimize care for my 3 pups. I have loved this place for a long time but quality of this practice is really going down. I will be finding another clinic moving forward.

I take my Huckleberry for grooming. We recently had him shaved with a lion cut. We love the cute ball of fur at the end of his tail. They do a great job

I loved AVAV. When my dog was very sick at the emergency vet, Dr. Grimes kept in touch with me and was so helpful. When I started going back to AVAC, the front staff, not the clinicians, were very rude and unapproachable. Asking a question seemed like it was a nuisance and they didn’t even greet me, much less look at me, as I came and went. Any suggestions on a new new vet?

Altadena has always treated my pets with such great care! The Drs and techs are so friendly and knowledgeable as well as the other staff. They get very excited to see my pets and we will be staying here for good!

Hershey absolutely loves coming here and gets so excited when we pull up. He always comes home happy and healthy. A couple times, they have called me to let me know he didn’t eat while boarding or had a little diarrhea, but they always check with me before doing anything extra with him. They truly care about the pets in their care! Kudos to the entire staff and thank you for all you do!

I love AVAC! Dr Brennan always takes time to answer all my questions and does a thorough exam when I bring my pups in. I love how she sits down in the floor with them because they are always anxious. The vet techs are great and very knowledgeable. I feel like they really care about my fur babies and provide them with excellent care.

I was saddened to find out how money-focused this clinic is. My little baby needed some further testing and the Dr told me I needed to secretly bring the test sample back to be given directly to her, otherwise they would recharge me for it. This was after THEY made an error in the sample! And that's not the only thing that was off. I had a credit balance on my account that I had not used up, and they said they would not honor it for services from the current Vet they had assigned me. Unfortunately, that Vet is no longer with them, so my nearly $500 I guess just gets pocketed by "the new owner". Whoever this new owner is, they are definitely not new and improved! I have tried to speak to the office manager, financial manager etc, but the front office always has an excuse of why they cannot or will not take my calls. Someone needs to report this place to the Better Business Bureau. As for the overall service, mediocre at best. The building is small, old, and the staff is less than friendly. I'll be taking all my critters elsewhere!