Banfield Pet Hospital

The staff at this Banfield location are incredibly friendly. They clearly loved my dog, were so sweet to him, and constantly told me how cute he was, which I genuinely appreciated. However, the rest of the visit left me feeling very uncomfortable and frustrated. ​First, the scheduling and process felt entirely unnecessary. I had a standard appointment just for routine vaccinations a quick procedure that should have taken a few minutes. Instead, they required me to drop him off, and he ended up being there all day. I was completely excluded from the process; I wasn't there when the shots were administered, and I never saw the actual veterinarian a single time during the entire visit. This lack of transparency honestly made me a bit suspicious and uneasy. ​On top of that, the visit felt incredibly commercial. Pushing me to sign up for their monthly wellness plan, which in my opinion is extremely overpriced. ​

I totally get it, when a cute puppy comes in i want nothing more than to play with the pup. But i came in, and the front desk took my extremely expensive puppy to the back while i waited in the waiting room. After about 20 minutes, they came back and said all the vaccines and procedures were done which i got to be ZERO part of. This could or could not be relevant, but now puppy has a swollen lymph node and here i am thinking of every possibility remembering that experience. Look i get it, we all love animals here. But when we take our animal to a vet, professionalism is extremely important. This is coming from someone who runs a medical related business. I'm finally getting to that review and i find this place extremely unprofessional. Everyone loves the pup, and thats totally fine but when i come to the vet, they ask if "can i show them the pup" and take him to the back and then come out 20 minutes later saying "okay everythings done" this is not cool. Only reason i'm not rating this place 1 star is because i PARTIALLY understand because our little puppy is actually super cute but still, professionalism. On top of that, they were very adamant in trying to get me to sign up for some overpriced program they offer.

I have 3 cats on the optimum plan that includes dental cleanings. Other vets quoted me $2k for just a cleaning and with the plan, I get 2 comprehensive exams and the cleaning. The staff are always friendly and my informative about my pet's health including giving me calls during the dental cleanings to let me know if something is wrong like discovery a bad tooth that needs to be pulled. My plan is deducted on an automatic basis per month and I can access per records through the app. I was also able to buy replacement meds because I forgot to put them back in the fridge recently. They work with you.

My kittons have gone to Banfield since they we're 5 weeks old. 12 years and 3 years old and even the vet comments on how beautiful they are. Preventive care, and flea protection plan is worth every penny!

If I could give a negative star I would. They are expensive even if u have the plan. They treated our dog Rowdy for seizures they could have been truthful and told us that they were going to get worse because of a birth defect we finally got told the truth at Bakersfield Veterinary Hospital after all day of seizures we had to put him down because he would of had a horrible life. All they had to do was tell the truth

I am beyond disappointed with the level of care and professionalism at Banfield Pet Hospital inside PetSmart. We brought our dog in for a concerning lump, and the staff explicitly told us they would perform a biopsy. Not only did that never happen, but we were also told that if we didn’t hear back, we should assume the results were negative for cancer. That is completely unacceptable and irresponsible when dealing with something as serious as a potential cancer diagnosis. There was zero follow-up, zero communication, and no accountability. When we returned for a checkup expecting clarity, we were then told it would cost over $300+ just to perform the biopsy that we were originally led to believe had already been done. It felt misleading at best and dishonest at worst. This kind of negligence and lack of transparency is not only unprofessional—it’s dangerous. Our pets depend on us to advocate for their health, and clinics like this make that incredibly difficult. I would strongly advise anyone to seek veterinary care elsewhere if you want clear communication, honesty, and proper treatment for your animal.

We were real worried about having to leave our puppy over night since we had only rescued her 2 months prior and she had been experiencing separation anxiety. All the staff was great with Indica and this really put our minds at ease. I thought the price was high but she had to stay overnight several nights so I understand, but unbeknownst to us, we were issued a credit to our bill. Thank you for taking such good care of our mal.