Animal Emergency & Urgent Care

Our family recently went through the incredibly difficult experience of saying goodbye to our beloved dog, Logan. It was our first time facing something like this, and we could not have asked for a more compassionate team than the staff at Animal Emergency & Urgent Care. From the moment Logan was admitted, they kept us informed, answered our questions, and gently walked us through our options. When we had to make the heartbreaking decision to let him go, the staff guided us through the entire process with such grace, compassion, and empathy. They never rushed us and gave us all the time we needed to be with him and say our goodbyes. They also provided us with a clay paw print and a lock of his fur—treasured keepsakes that mean so much to our family. We recently received a beautiful sympathy card in the mail, which was another reminder of how deeply they care for the families they serve. You can tell that the staff truly cares and grieves alongside you during these difficult moments. We wholeheartedly recommend this hospital for their outstanding care, professionalism, and kindness. Their compassion made one of the hardest days of our lives a little easier to bear, and for that, we will always be grateful.

​I wish I could give more than 5 stars. My dog, Ollie, recently had a terrifying medical emergency after getting a hold of my albuterol inhaler. I was in a complete panic when I rushed him to the Emergency Animal & Urgent Care, and from the moment we burst through the doors, the staff was simply phenomenal. ​They immediately understood the gravity of the situation, whisking Ollie back for treatment without a moment's hesitation. The entire team, from the front desk staff to the vet techs and the veterinarian, was not only incredibly skilled and professional but also so compassionate. They kept me informed every step of the way, explaining the treatment plan clearly and patiently answering all of my anxious questions. They treated Ollie with such gentleness and expertise, but they also took care of me, offering reassurance during one of the scariest moments of my life as a pet owner. ​Thanks to their swift action and outstanding care, my sweet Ollie is now home and recovering safely. I am endlessly grateful for the kindness, knowledge, and sense of urgency this team demonstrated. In a moment of sheer terror, they were a beacon of calm and competence. I cannot recommend them highly enough. Thank you, from the bottom of my heart, for saving my boy

We found out that Open 24 hrs doesn't mean they will have someone to help you 24 hrs a day. Call before you go, because we didn't and we were turned away because they didn't have anyone available to see Jackson. He had torn a toenail and was in pain. The receptionist was not friendly or caring by any stretch of the imagination. We were traveling and far away from our Veterinarian.

The person at the front desk was EXTREMELY rude, condescending with zero empathy! Was it costly absolutely but everything is. I have on occasion gone to VCA and sorry that I didn’t this time. For those looking for an emergency hospital I 100% recommended VCA, everyone is friendly, front desk always attended just a friendly atmosphere all around. This is only my 2nd time EVER giving a bad review but well deserved.

Very friendly and helpful staff. They were able to quickly take our dog into surgery to clear an intestinal blockage.

Staff is extremely nice. The dr saved our cats life. My cat Moon had a medical emergency which led to emergency surgery. He is doing so well. I couldn’t be more thankful.

My boy (queensland, 28lbs, 10yo) had a 4in nail in his front right foot, he was made to wait almost 3 hours to get pain meds, we were there for a total of 5 and a half hours, and I wouldn't have minded waiting longer if they hooked him up with meds sooner. That's not even the worse of it, after we were called to put him on the scale by this blonde tech (not to be confused by the fantastic blonde doc with an animal themed T-Shirt) she was looking at me if I was the poster child of mental disability when I came in carrying my boy. He was muzzled up, but no leash and collar since I didn't want anything wrapping around it, with that being said after the weigh in she comes with this sinch down leash that loops in on itself, and then just starts pulling him. He stayed sitting, right paw in the air, scared. She looked annoyed, and I told her, "he can't walk, he has a nail in his foot" And you wouldn't believe what she tells me, in full confidence, dead in my eyes with all the attitude she had left, "There's a difference between not wanting to walk, and not able to" (4in nail in foot, zero empathy given) I instantly tell her, "I know that?? Hes tried after the incident, but he kept floundering and spazzing after every jolt of pai-" I wasn't even able to finish the word "pain" after she cuts me off and picks him up. To top it all off, after the X-rays they said the nail was RIGHT next to a major artery. So if we didn't know how bad it really was, why are you rolling the dice to see if you can make it worse?! She was the most pretentious, yet somehow most clueless tech I've ever met, rude goes without saying. How are you staying in this field if thats how you treat a scared in pain 10 year old baby. The only good person was that bubbly blonde doctor. Also pay in cash, card markup was awful.