Remedy

This will definitely be our new vet! Everyone was kind and professional and helped my dog feel comfortable. Can't beat the pricing either.

My family and I had been patients of Remedy née AHS vet care for well over 20 years. Several dogs and cats over the years had enjoyed compassionate care from Dr. Dorsey and Dr. Johnson. Whenever my sister, mom or I lost a pet or one of our pets was on a health plan, doctors Dorsey and Johnson called or emailed to check on us and them. If I emailed either of the doctors, a response was quick and very much appreciated. I took that level of care for granted. I was sad when Dr. Johnson took an administrative position at AHS, but I was willing to give the new folks a try. I wish I’d taken the time to read the reviews about Dr. Urban and her lack of and delayed communication. Apologizing for being patient and writing a long, circuitous email doesn’t cut it. With doctors Johnson and Dorsey everything was clear cut. Given my last experience, I understand why your staff raves about Soft Paws. I don’t need or require a response or reason or apology. With the unfortunate loss of Avery but the recommendation of Soft Paws, I think we might have found our new home. Caveat emptor.

I’ve been bringing my pets here for years, and I can’t recommend them enough. The staff is incredibly friendly and always makes us feel welcome. What really sets them apart is their genuine compassion. After one of my cats passed away, a staff member asked about her during a visit. When I shared the news, the entire office actually sent a card that everyone had signed. It was a small gesture, but it truly meant the world to me and my family. The prices are very reasonable, but the level of care is what keeps me coming back. I don’t live close by, so the fact that I’m willing to go out of my way to come here really says it all. It’s worth the drive for a team that treats your pets like their own.

I was recommended this place at a festival. I had a good experience with the tech and vet team but their client services side could use some work for sure. I have an unfavorable experience with Cecily - Who was very rude, and lacked a lot of customer services and "handed me off" to Ava due to me asking her to please review the email I sent with all of the answers to the questions she was asking me. Ava on the other hand was a pleasure to deal with. The clinic itself and the vet team is great from my initial experience when I brought my two cats in for their annual.

As a first time cat mom outside of fostering I really appreciate the thorough communication and care from the office. They took their time talking to me to truly understand me and Honey’s situation and answered every question I had and also gave me great advice and insight. The women at the front desk were so nice. Everybody was so kind even though I know Honey gave them a hard time towards the end. The pricing was also affordable. 🙂

First the last three visits we have had a different vet each time. Second, the condescension and detachment of the front desk staff is palpable. Today’s visit was specifically for blood work for both dogs to refill meds. My spouse and I took time off work. We arrived to be told that the testing machine was broken and bloodwork could not be tested. A simple phone call would have given us the opportunity to reschedule. After getting a $500 bill, I remarked directly to my spouse "we need to find a new vet". I was then lectured by one front desk employee that she was certain there are not cheaper vets. I informed her that beyond the cost the customer service was far more egregious than the cost and the revolving vets still more. (Today’s vet kept mispronouncing the names of medicines and mixing up our dog genders. I female dog was recorded as 19lbs when she weighs over 30lbs) While one front desk worker was being rude, her teammate Richard was emailing me referral records. There was a time when this was a warm and caring clinic. That time has long passed.

Best veterinary appointment we have ever been to! All the office staff and techs we interacted with were so friendly and wonderful, and it was obvious everyone there cares deeply for pets and pet parents. Dr. Miller was the vet who took care of our Lucy, and she was incredible. She was very patient and gentle with my baby, and she explained everything very thoroughly so we had an understanding of where we stood with her health and follow-up appointment. She also took the time to just chat with us and really made it feel like a community, as did our tech. All and all, I would give more than five stars if I could and will definitely be back for our fur babies’ needs in the future. Thanks so much!