Countryside Veterinary Services of Fox Valley

We transferred our pets to Countryside following mismanaged care of our 6 pets. It all started in their Urgent Care facility and their level of knowledge and compassion. We immediately made the choice and could not be more satisfied with that decision. They provide EXCELLENT care- that's their standard. I have yet to meet a veterinarian or tech that isn't fantastic at their facilities but the ancillary staff deserves a shout out because they make everything look easy when it's not. They're organized, caring, and professional. I personally love the ability to schedule appointments online. Communication is so important to us following past experiences and Countryside is not only communicative but patient with our concerns. I would wear t-shirts to advertise for them at this point. My pets are in wonderful hands and that provides us a lot of peace.

I’ve been to both locations for my dog and they’ve been amazing every single time. They’re upfront about cost, quick to get an appointment, knowledgeable, very understanding and compassionate. We put our dog down recently and they were so kind I couldnt Have asked for a better way . Even before that, every single person I encountered was friendly and took care/loved on my dog like it was their own. Definitely recommended their services.

Dr. Angela was so understanding and kind to me when I recently said goodbye to my beloved Gracie. I doubted my decision and she patiently discussed and listened to me several times. She administered the upmost and compassionate care as we released my girl from her pain. I cannot say enough good things about the care Gracie and I received and am forever grateful.

Friendly staff and beautiful facilities. They were very accommodating to get our new puppy in for a wellness exam right away!

Scam! Look elsewhere where for people who actually care about animals not just $$$. Our dog had a simple ear infection, we brought her in and they said we would need test to be run to see what kind of bacteria they needed to treat, and they would also need to flush her ear out with a full treatment. We shouldn’t bath her or get her ears wet for 4 weeks and to bring her in again to make sure it cleared up. Four weeks go by and it looks better but not 100%. They talk my husband into another flush and send him home again with NO antibiotics or drops. Same story come back in 4 more weeks… if it’s not cleared up they will prescribe us antibiotics/drops. At this point I’m already ticked $200 each time so far $400 and not cleared up. Here we are 8 weeks later, call to have antibiotic or ear drops prescribed as her ears still are not cleared up. They want her to come again to send labs in and will not prescribe us anything if she isn’t flushed and tests are sent in to labs AGAIN! Are you kidding me. This place is a SCAM all they want is your money…. Go somewhere else where they really care about treating your pet! I repeat an ear infection!!! $400 and at least another $200. In what world does it cost $600 to have a dogs ear infection taken care of??! Absolutely ridiculous! I’ve worked one on one with vets my entire life and this is craziest thing I have ever had to deal with.

Dr. Palmer is always so knowledgeable and kind to our dog, Ruby. We have been bringing all our canine family members to Countryside for years and feel so grateful knowing they are always in great hands.

The young woman who initially took my call for my dear cat was caring and compassionate, the vet and her assistant were cold, rude, showed NO empathy whatsoever. They made one of the hardest things I have had to do for the love of my Cat more unbearable. Shame