BluePearl Pet Hospital

2am roles around and I woke up to my puppy eating NOT so puppy edible things that contained batteries! Called Blue Pearl up and they were so quick and kind. Im an hour away from them so obviously I jumped in the car and went asap. They got me in with no wait (not alot of people awake at 3am lol) The staff were all so kind and were right to the point with everything. All of the ladies explained each part of our visit well. I didnt leave with any questions! Such a clean fresh atmosphere. You couldn't even tell there was animals around. There was a vending machine area for the wait and tvs all around. So nice considering I was there for 3 hours. Pricing was very reasonable! The vet herself let me decide between the 3 options she gave me. Prices included. Even though she let me decide she did confirm she felt very comfortable with that choice! I felt cared for and seen before we even got there and also left with that same feeling. If we are ever in a canine emergency again, Blue Pearl will be our first call. Pic of our 7 month old Golden Retriever for reference of our goofy boy. Who just so happens to eat EVERYTHING regardless of it being safe or not. So happy my Dasher got the best care this morning!! Also side note for the negative Nellys: He is crate trained and this was one of two special occasions that we let him roam our room. NEVER AGAIN

My family had driven down to Blue Pearl Memorial Day Weekend as my daughter's cat yowled in a way we have never heard. They were so quick to get him back & triage him. He was blocked & the vet was very compassionate & upfront as I had concerns about cost. He came home looking and acting much better, although we caught him straining again & ended up at our vet later that week. He was doing better & came home. Two days later he was straining again & we had to make the humane decision to put him down, it was the weekend so we were back at Blue Pearl. My daughter was very upset, & the staff and vet were very compassionate. They did a thorough job walking us through the process & explaining things patiently answering questions. They allowed my family the time we needed to say goodbye. Staff was so kind even when we picked up his ashes.

I am going to share the last time I was there, I took my almost 6 month old kitten a few times in the short time I've had him. This last time was different. He was limp unresponsive when I brought him in. They came out and asked me if he was blind, cause hes not responding. No hes not. He needs fluids badly. They went back but stated he was a priority, hour goes by. Nothing. Finally after 5 hours I get called back to get an update. I asked "did you give him some fluids while we waited?" Oh no we wanted to know if you wanted to hospitalize before doing fluids... I'm sorry, but a "priority" case and you dont have him on fluids?! 5 hours he was left in the carrier (I assume) to suffer. They sent us home with a death letter basically saying expect him to die. He got better was doing great, then 5 days later hes dead. They ran tests and said he had colitis. But brought up MAYBE IBD. Never gave meds for it. Only told me to order colitis meds off chewy. Gave a steroid and probiotics and said MAYBE somethings wrong with his brain try this medication on top of it. He was on 4 meds. That weren't helping. I paid THOUSANDS for my Kovu to be treated like he meant nothing. 6 months old and hes dead, and I DO blame them.

I brought my dog here twice and each time he was treated with so much care and compassion. I had to put my dog down on Wednesday and I was absolutely distraught. I called ahead of time to see if they can take him and I drove here so fast. They were already ready for him and knew him by name. They took him and wrapped him in a blanket . And one of my worst days ever - they made me and my dog Douglas feel so care for work so much compassion . I originally was going to put my dog down at another location the following day but he was too weak and that location had a "whatever" spirit about things. I’m so heartbroken but here - they truly made this hard process .. lighter. They really worked with me on this entire experience. The staff actually love what they do and you can tell. They truly treat our pets like it’s their own. I can’t thank them enough.

We live in Green Bay and took our 9 month old pup to the Blue Pearl in Appleton because she was coughing and hacking and we were worried. We had a nice nurse and the vet was saw was very nice as well. They also sent her diagnosis over to our primary vet so all of her records were up to date. Everyone was helpful and friendly and we were put at ease figuring out what was wrong with our girl! The only thing I’ll say is just be prepared to wait, they see patients based on severity so depending on what is going on you will be waiting for a few hours. It was worth it through to make sure our girl was okay! We were seen by the doggie nurse right away too.

I just wanted to commend those who helped us with our senior dogs emergency/end of life situation we were facing, yesterday. The only name I have is Dr. Weihing. He was so very kind, compassionate and explained our options for Vinny. While we are grief stricken at the loss of our dog, I just wanted to highlight some good. All of the staff we interacted with was wonderful. They gave us grace and all the time we needed to face a decision no one wants to make. You can tell these people really have empathy, and care about what they do. And for that, I thank them.

I’m sure the 1-3 star reviewers have their reasons, but I don’t have a single complaint about my experience at Blue Pearl. Our dog Cooper, was 17, but in good health when he had a terrible and terrifying seizure, completely out of the blue. And it was painfully obvious that the end had come. He went blind, couldn’t walk correctly, and wouldn’t stop yowling in pain. I frantically called my vet, and every vet I could Google, and none of them could fit in a euthanasia that day. This was 3pm on a Wednesday. Finally I called Blue Pearl, and they didn’t pick up, and I didn’t leave a message because I was already rejected by two dozen other vets, so I assumed it would be the same. But the receptionist took the initiative to call me back, even though I didn’t leave a message, and even though I have an out of state area code. I explained what happened, and she said "how soon can you get here?" And I was there with my husband in an hour. We spent no time in the waiting room. They immediately got Cooper relaxed and comfortable and we got to sit with him in a dedicated private space for as long as we wanted. And it was up to us when to push a button that would summon a vet to do the deed. When we were ready, and only when we were ready, we pushed the button and the vet came in. I wasn’t expecting the vet to also be an impromptu grief counselor, but it was wonderful. We told stories about Cooper, laughed and cried, and he laid on our laps making the soft whimpers he makes when he’s content. Even his little tail wagged under the blanket they provided. And only when we were ready, was the deed done. And they even let my husband carry Cooper out of the room. I don’t know, I don’t really write reviews, but I was compelled to write this because literally every part of my experience there was perfect, orders of magnitude better than I thought it would be. I was expecting to sit in a waiting room for two hours with my dog screaming in pain, and then rush to a steel table where someone would come in and kill him. But it was the opposite. I still don’t know what I would’ve done had the receptionist not called me back, so special props to her. Also, I literally expected the bill to be 5 or 6 times higher than it was. It still wasn't cheap, but neither was my experience, so it was worth every penny to end Cooper’s suffering among people who I could tell cared just as much as we did. I was a mess, so I didn’t get anyone’s name, but the receptionist and the vets deserve good people awards. Thanks Blue Pearl for softening one of the worst days of our lives. I added a picture of our sweet Cooper, this was him shortly before he passed. We miss you so much buddy. It’s not the same here without you. PS Miss Kitty says you can have her bed if you come back.