CASE Animal Hospital

We were transferred to CASE with our Goldendoodle as our vet needed her stabilized before attempting a surgery. We saw Dr. Cristina Winslow DVM and she was fantastic. She advised doing an ultra sound to confirm the assumed organ affected and assess the extent of the tumors. It turned out to be an excellent advice as we learned about that the issue was from another organ failing, inoperable based on the extent of the issue, and therefore her advice saved our dog from a painful and costly surgery that would not have helped. Dr. Window was very compassionate and we can’t thank her enough for her help navigating this difficult moment.

been wanting to write this review for a while but it’s hard. We took my sweet Thor which is a cat here due to issues he was having, not knowing it would be his last day with us. It hurt like hell but this staff was there for me from the start to the finish. They told us everything that was going on and I know they tried their best to save him but he was just too sick and was going away fast. This staff took their time with me when it was time to say goodbye to him. They didn’t rush me at all and they were all there to support us. They even gave us his paw print on a paper which I got that tattooed and some of his fur and whiskers. I even took the blanket they had him in home and they didn’t say anything. I would definitely recommend this animal hospital. Everyone was so kind !

This review is for the hospital, not the front desk. The front desk was the only nice thing about this place. I brought my pup here, and they charged me almost $5,000 for an MRI. I felt so vulnerable that I had no choice but to sign. They prescribed and recommended so many pills that my dog eventually stopped eating altogether. I called and asked for some compassion or any kind of relief, but they did nothing. This place is all about profit. Ask around, and don’t make this your first option. I am still making payments every month, and it breaks my heart that I have no pup, just debt.

My dog Bella died after being seen at this hospital, and I am completely devastated. Three days earlier, Bella was treated by another veterinarian at the same hospital who performed a procedure to remove fluid around her heart and sent her home. I was advised that hospitalization was recommended, but I could not afford the quoted cost at that time. On Christmas Day, Bella began struggling to breathe again, and I returned to this hospital seeking the same procedure that had previously helped her. I explained my financial limitations and asked whether the same treatment could be done. I was told that sedation and hospitalization would be required, with costs far exceeding what I could afford. When I said I could not afford hospitalization and asked for help, I was told I should try another animal hospital. While transporting Bella to another facility, she passed away. I am heartbroken and left with many unanswered questions. I am currently requesting complete medical records and seeking an independent review to understand whether different decisions could have changed the outcome. Based on my experience, I cannot recommend this hospital.

I was amazed of how kind and friendly the staff was here. I was treated so delicately with patience. My dog was pretty much at the end of his life. From the front desk staff to the vet assistance and veterinarian all top notch service. Dr Winslow was amazing. Her compassion, knowledge, honesty, patience for what she does was incredible. I definitely knew I was in good hands. In a time of distress and sadness they lifted my spirits. Thank you God for guiding me here. What a blessing!

Incredible Care & Compassion! I don’t even know where to start! First and foremost—thank you so much for everything you did for my Layla girl! She had been struggling with gastrointestinal issues, in and out of the hospital, and I finally realized it was time for an emergency visit. I drove two hours to get to CASE, and I would do it again in a heartbeat! From the moment we walked in, we were greeted with smiles. The CSRs were so kind, the doctor (Dr. Rafia! He knows his stuff!!!! He’s a keeper! Dont loose him!)took his time explaining a thorough treatment plan, and the techs walked me through everything I needed to do—without any pressure. They truly understood my girl, knowing exactly how to keep her comfortable (including the much-needed booty smacks to lift her spirits!). The love, care, and knowledge from this team are unmatched. No matter how far the drive, CASE is absolutely worth it! Thank you all for taking such amazing care of my sweet girl.

The facility is very new, clean and neat. They provide water and some snacks for the pet-parents. They also have small treats for the pets! We didn’t wait too long when we took our dog in at night, and our dog got treated right away. They even followed up to check on our dog’s condition after a week. Thank you CASE animal hospital!