Dr. Karen's Critter Care

We missed an appointment and was charged $25.00 I can live with that. And will pay that wanted to make a grooming appointment now they require prepayment for grooming and vet visits will be pulling my dogs records and going someplace else. Dr Karen is a great vet and very passionate about the animals she cares for but this policy sucks

We have followed Dr Karen from her practices through the years. When she got her own place (not with another group), we followed her to here. We love the staff and Dr. Karen. She is to the point, but she really cares about animals. And she knows what she is doing. She will share with you all perspectives; and let you make the right decision. We love it here!

My husband and I absolutely love Dr. Hess and her staff. They have taken such good care of our dog, Murphy. He is an enthusiastic scavenger, and even with the use of safety locks, etc., has managed to consume non-edible items. Both times they saw him immediately and took excellent care of him. Also, Dr. Hess has been endlessly patient navigating his food allergies and sensitive stomach. Additionally, her vet techs are amazing- it's easy to get an appt for maintenance issues with ears and anal glands. You can tell they love the animals they care for and there's no better feeling as a dog-parent. Lastly, the groomers are fantastic with Murphy. He always looks so handsome after his cut, and we feel good knowing he's in safe and caring hands! Prices are affordable and fair, even on routine issues not covered by pet insurance. My mom and step-dad have taken our/their family dogs to Dr. Hess for years and suggested we do the same. They were so compassionate when our dogs Kiva and Zoe died, and do great managing their dog Pablo. I would 10/10 recommend for anyone in the area.

For the most part, good vet. Last week I took my dog for a nail trim. He is a difficult dog to handle and even his file states MUZZLE, we always accompany him to back office and have done this for 9yrs. This time even though I told the tech that a muzzle required she refused and took his leash, I attempted to follow and was told to stay. This was way out of the way my dog has always been handled. 1week later I get called by Animal Health Bureau that he bit someone. I was never told this by the vets office, so I was very confused. Then realized on that date he went for a nail trim. Rather than a muzzle, they threw a blanket on him to handle him. This scared this animal into biting I am sure. The tech had no regard for proper protocol in handling this dog, didn't inform the owner and called animal control. I will never let my dog alone with the vets techs again, for his safety as well as theirs.

Dr karen & her team are absolutely amazing. My bulldog mix, 4 years old, Gizmo, has been struggling with a recurring ruptured prolapsed uretha. The first 4 vets in my area i saw charged me thousands and yet the problem was still acurring, still bleeding. It wasn't until I found Dr Karen & her team that I was given answers to his condition and hope of a way to help him. Dr Karen saved Gizmo's life and gave him a future! Gizmo is obsessed with the vet techs at creature comforts, which isn't normal for Gizmo since he doesnt take to many people. I go to them for all my needs & emergencies and when I call during those stressful times I know they will take the best care of my dog & give me the best rates. I wouldn't go to any other place!

I'm sad to say this place has really gone downhill with their kindness, compassion, and empathy. Our family has always taken our animals to Dr. Karen's but we won't anymore. Our family pet was in the late stages of kidney failure and we were heartbroken knowing we were going to say goodbye soon. Dr. Karen was cold, blunt, and told us we were being selfish by not having put them down already. We left hurting even more and took our pet somewhere else where they were peacefully put to sleep with the kindness and compassion we should have received from Dr. Karen. Such a shame we used to love this place but the reviews echo our sentiment. They need to do better.

To put it simply, Dr. Hess saved my dogs life. Bailey, my 10 1/2 year old Golden Retriever developed a cancerous tumor on the inside of his cheek. My usual vet, Wrights in Bethlehem, set a date for a removal operation at a cost of $3,000. The soonest they could do it was 30 days in the future. The day of the operation, I dropped Bailey off and by mid-afternoon, they called and said they won't do the operation and recommended putting him to sleep. I was devastated and confused since they said they would perform the operation. I brought Bailey home and left a message for LRVSS, another vet that specialized in pet operations. I spoke with someone there, sent some photos of the tumor and they said they can remove the tumor for $6,000. Again, I was devastated since I don't have that kind of money. Discouraged and devastated, I started looking for someone who could euthanize Bailey at home. But God had other plans. Just by chance, a friend of mine that I haven't talked to for years, called me and I told him about what I've been going through trying to get Bailey's tumor removed. Without hesitation, he recommend Dr. Karen's Critter Care, so i made an appointment. When I met Karen, I knew right away that I was at the right place. Dr. Karen Hess doesn't pull any punches and tells you like it is. Unlike other vets, she combines standard veterinary medicine with natural, herbal methods to maximize the benefits of treatment. She told me I needed to act fast and was able to schedule the operation the same week. Meanwhile, I followed her advice and started giving Bailey the natural treatments she recommended and changed his diet too. The operation was a success, and Bailey is back to his old self - smiling, playing and enjoying life again. He loves the new diet she put him on, he's losing weight and his coat is shiny again. He's like a whole new dog! She is also extremely reasonable, the whole operation cost less than a third of Wrights estimate. I can't thank Dr. Karen Hess and the whole staff enough for helping me and Bailey through this difficult ordeal. I went from planning to euthanize Bailey to having hope that there is still a few happy years left to share with him. She has my highest recommendation!