Vetco Total Care

Says they are Temporarily closed but they are very much still open and doing bad business. Came here to get flea and tick medicine for my dog, but they said they didn’t have the one-month supply I wanted, so I was forced to buy the three-month version at a higher cost. Then they told me my dog needed a rabies shot and a "one-in-six" shot, and that buying everything together would save me money. After deciding on the package and paying for it, they later told me my dog couldn’t get all of the shots the same day because of his weight — information they should have known before taking my money. It honestly sounds like a scam. When I came back for the second shot, they suddenly claimed there was a time limit for administering it — something they never mentioned when I first paid. As a result, they took about $75 for a service I never received, and then told me I’d have to pay again because of that supposed time restriction. When I asked to speak with a supervisor, someone else just came out saying they were "in charge for the day," which wasn’t what I requested. The place is always dirty, the customer service is poor, and this was the final straw. I won’t be returning, and I wouldn’t recommend this location to anyone. Was already transferring to a real vet just wanted to get what I paid for.

shady as hell. they're hiding something. very inexperienced receptionist handed me a vaccine tag before they even saw my pet. won't let me in the room with my pet, won't tell me the doctor's name or let me meet the doctor. seems to me like there either is no doctor, no vaccinations are actually happening, or the doctor's methods of handling the animals are cruel. i left; i wouldn't trust them with my pet and neither should you.

Today I went for my dog appointment at 11:45am. The assistant who checked me in said that I didn’t have the vaccine package when I thought I had and my second visit would be free. They were a ton of people waiting, some with no appointment. So I didn’t want to be a bother and said ok I will pay and figure it out later why I didn’t have that package. After over an hour, they didn’t take in consideration that I had an appointment. I was on queue with everybody else. They said they were short in staff that’s why they backed up. It seems to be a recurrent issue. I was beyond frustrated at this point, had to go to work. Therefore cancelled this appointment. Vetco you are a big company, do better.

I had an appointment and after we checked in it took us 1 1/2 hours wait, they were taking walk ins too but they messed up handling the situation, i asked the vet assistant what’s the holdup and she said they are short. The other vet assistant who calls in the customer looks confused on what to do, and which one has to be prioritized. He called in the customer who came in after me, i came in first obviously so i said i was here before them so he put us in the room but vet went to the other customer and helped them first. That was upsetting. i asked the vet and she said just sorry their appointment was before me they just came in late. I feel like it was a lie. I think they need to improve their system and give proper training to their people.

I can't express my gratitude enough to the staff at this location in South Shore Center - Alameda, CA. Their attention to detail to include the time and care in attending to my first time at the vet. All my questions and concerns were given attention and the overall experience was positive and memorable. Thank you!

The front staff at this location is absolutely horrible

Always excellent service.