Big Country Veterinary Clinic

I had to put my baby to sleep. They were so kind and patient while we were there. They took excellent care of her. Today I received a card that they all hand signed and it has her little foot prints and her nose print on the card and on separate card stock so I can frame it. They are all so thoughtful. Thank you from the bottom of my heart. You all made a really difficult time a little more bearable.

They have been caring for both of my pups for a few years now. They are kind, attentive, and caring. They have taken fantastic care of both my dogs, including regular pet care and surgical procedures. Their techs are great, their boarding employees are great, I cannot recommend them enough. Every doctor I have dealt with is amazing, as well.

Took my dog to get his nails clipped and bathed, he came home with long nails still. Only the tips were cut, probably by 1/4 of an inch. The bath he had did not cover his smell much at all. I never right reviews but I was just disappointed in the groomer.

What a nice place to have to go when you are traveling. Our girl got sick while traveling back home to Florida. I called around 7:30 and they got me in at 9. Dr Ueckert and his tech were really nice. Took care of our Maya with meds and off we went on our way.. Very grateful to them and their staff. ❤️❤️❤️

Dr. Ueckert and his vet tech (I should have gotten her name!) went above and beyond being sweet to my big, lazy 14 LB turd of a cat when he injured his face. The entire process took 30 minutes, it was quick, and they treated my cat like he was their own pet. Fats says thank you!!!

I never thought I’d have to quarantine my dog, and I was absolutely terrified. He was scared, I was a mess, and the whole situation felt impossible… until we got to Big Country Vet. The vet came out to my car himself and talked with me, and it instantly changed everything. The front desk team listened to me cry, helped me get financing, and checked on me every single day during the separation. Their compassion was real, and every person I interacted with treated us with genuine kindness. They didn’t just care for my dog — they cared for me, too. They understood exactly how much he means to me, and that made all the difference. I’ll never forget the way this team handled such a traumatic moment in our lives. Thank you, Big Country Vet. Whatever you’re doing works, and I’m forever grateful! Much Love, Tobi & Bear

I do not recommend this vet. I had a negative experience with a surgical procedure on my 13-year-old dog. I initiallyh brought him in to have 5 lipomas removed (as annotated in the presurgical vet notes attached) and consented on day of surgery to having 7 removed. He ended up with 25 removed (as annotated in the vet's postsurgical notes attached) and not even the ones I specifically stated I wanted removed. When addressed with the vet who performed the surgery (who was different from the vet who initially assessed my dog and who had never spoken to me until after performing surgery on my dog to know what he was supposed to be removing) and him telling me he did not see what I consented to with the initial vet or with the vet tech at drop off, but rather removed all the lipomas he saw. I asked for someone in leadership to reach out to me and provide me a copy of the with the presurgical paperwork where I listed what was to be removed and consented to and explain why it was not followed. No one ever called. I followed up with an email to the vet to which no one responded. Today, I went in to the office and discussed my concerns with the owner, Dr Eckert. He was very dismissive of my concerns. Not apologetic at all. He did provide me an emailed response from a Dr Arche that was printed out. However, I never received (double checked inbox, spam and deleted). A phone call from the vet or office manager would have been appreciated. I am used to an office that calls to check on pets they've operated on and who addresses customer concerns when they arise. This does not happen here. Prices are outrageous and they are typically running late for appts. Fortunately in this case, my dog is healing well. My complaint is that I did not consent to him to removing 25 lipomas. I consented to 7 areas as I would not put my elderly dog under undue stress to remove superficial skin tags. Dr Eckert said his staff went above and beyond. I'm sure glad my dog wasn't there for an amputation. I'm going to go somewhere where the vet goes above and beyond and provides the care I consent to and follows up to ensure my pet is healing and who is timely on appts.