VCA Coral Animal Hospital

I have been coming since I was 18 and now I’m 33. Yes I appreciate all the doctors over the years. I wanted to recognize Christina, she has been with them for 12 years now! All those years she has always been joyful, caring for the people and their animals! You never know what someone is going through when they bring their pets into the vet. She has the best customer service I have ever seen! Thank you again for all you have done and never lose what you have! Thank you!!

Took my cat Milo for a visit because he was scratching his ears and shaking his head so thought it was an infection. Per the usual practice of giving an estimate up front, it was almost $500. I was absolutely shocked! Never really found out what the issue was but the vet said it was probably food allergies and recommended their ridiculously expensive food. Even the vet tech apologized as she mentioned that she knew how expensive they are. The vet really didn’t seem to care about my cat or the prices. Will never go there again or recommend them to anyone.

Excellent groomer! My dog actually doesn't try to escape the minute she gets in the door. Happy relaxed and groomed pup afterward!

They do not respond to prescription requests from Chewy. I can't get through to them and Chewy can't either. You need to leave a voicemail for the pharmacy which takes 24-48 hours for a response and they are not there weekends. I have had to chase the last three refills for my two pets and I have had it. Obviously they want you to use their pharmacy instead of a third-party; my requests to them always elicit a semi-slur about how you don't know what you're getting with third parties. This used to be a good practice but they got "corporate" and now they are zeroed in on the almighty dollar. I have used them for several years; their staff turns over a bit as well but that is somewhat to be expected. But their website words about customer first -- at least as far as the meds refills go -- are a lie. I have changed vets after this latest (third) refill problem.

Disappointing groom completed, they offered to try to fix a week later but were unable to do anything once we arrived. pictures which they asked for were scrutinized and got defensive about when we pointed out that no change was made to his coat. (Didnt even look like the groomer attempted to shave) Tried giving us the run around that they weren’t trained to do a Simple buzz cut/ shave. Refund was reluctantly obtained after some calls and we were told not to come back.

The staff at VCA Coral are all wonderful. Kind, compassionate and knowledgeable. My dogs love to go there - how many dogs like to go to the vet??!! And the Care Club is a great option to help control costs.

My dog had been vomiting for the second night in a row — this time with blood — so I arrived at VCA Cypress Animal Hospital before opening and waited outside for the doors to unlock at 7:00 a.m. The reception staff could clearly see us waiting but did not open the doors until after opening time. When I explained the situation and asked if my dog could be seen as an emergency, I was told they were already very busy and had two emergencies on the way (although no other clients were present yet). The receptionist also appeared quite overwhelmed from the start, repeatedly remarking to herself and sounding frazzled while handling phone calls — despite the clinic not yet having any other clients in the waiting room. Eventually, she agreed someone could see him and paged the veterinarian. She then laughed and mentioned the doctor wouldn’t arrive until 7:20 a.m., at which point my dog was scheduled in — and I received both a text and email confirming a 7:20 appointment. At 7:20, the veterinarian arrived, reviewed files, and looking annoyed commented, "Why are there already so many patients?" after being told there were emergency walk-ins. Despite having a confirmed appointment time, my dog was not seen. One by one, other pets who arrived later were taken in ahead of us. By 8:20 a.m., after waiting over an hour past the scheduled time with a visibly ill dog, I asked how much longer the wait would be. The receptionist said she didn’t know and suggested that if I needed to leave, she understood. When I mentioned the confirmed 7:20 appointment, she stated she never said that and could not estimate when we would be seen. Concerned about my dog’s condition, I contacted another VCA location, which booked us immediately for 8:45 a.m. The experience at the Miracle Mile location was excellent from start to finish — professional, compassionate, and efficient. Unfortunately, based on this experience, I would not recommend VCA Cypress Animal Hospital. I would, however, highly recommend the Miracle Mile location.