Banfield Pet Hospital

Happy with the puppy package so far! First time using Banfield and it's been great for us. We pay a monthly fee, with that all the general care for our puppy is covered in the first 12 months. Vaccines, boosters, deworming, checkups, and the spaying surgery! The staff has been very friendly, shares our concerns, and we feel like they love her as theirs!

I have taken my rescue boxer to Banfield since we got him 9 years ago. I now bring him and my cat to this location. They are always busy, but they are still attentive and caring. I’ve never had a bad experience and I feel good leaving them there for services and procedures. They take great care of my beloved pets.

Great place for pet care have been taking care of my yorkipoo since she 8 weeks old and with there affordable monthly insurance all pet care to include shots and medication and procedures are really affordable

On Friday my cat got sick, throwing up, would not eat, lethargic. My regular vet was closed until Monday. I saw that Banfield was open on Saturday. Went to their website and saw they had an online appointment schedule. They had a few open so I took the 8:30 AM appointment. I arrived at 8:15, waited a couple of minutes while the receptionist was on her computer. She finally asked if she could help me, and I told her I have an appointment at 8:30. Gave her my name, pets name, phone number. She said I didn’t have an appointment there. Showed her the screen shot of where I made the appointment, but that didn’t matter. Said they were full for the day and I would have to go somewhere else. Handed me a card for the emergency vet clinic and went back to her computer. Asked if she could check with the vet to see if he could see my cat, her only reply, we’re full. There was no one else waiting. After this, I would not recommend them to anyone! Very rude and lack of any concern. I ended up at the emergency clinic where I was taken care of immediately with no delay.

The staff are learning a new computer system . The lobby, waiting room, and the consultation (exam) room need to be cleaned. The wellness exam took about 5 hours.

Although the service was good, my dog had an exam,several shots and they did not tell me she was pregnant. She had puppies two weeks later. How could they not have known?

I have been to 5 different Banfeild locations across 3 states and this is by far the WORST one. They cancel and reschedule your appointment without getting confirmation from you first nearly EVERY time you book online, which defeats the entire point of booking online. If you try to call it will take a while to even answer. The staff are rude on the phone when you question why your appointment time was changed without your knowledge. I would not trust these people with any of my pets.