Banfield Pet Hospital

So I took my dog here for his vaccines, two of which required a follow up booster three weeks later the initial charge was $200 for the full compliment of vaccines and the booster was another 130, $60 of which was for the "vet tech wellness assessment." When I complained, everyone up to and including the vet said that they don't set the policy. Well, I hope that the people who do set the policy read this, and come to understand that you build trust and longterm relationships by not charging excessively and nickle and diming customers simply because you can. Serves me right for seeking convenience and not going to my regular, non-corporate chain vet. Lesson learned. (The services were competently delivered and the staff are professional, which is why I'm giving 2 stars instead of one.)

I love each and every Employee. They are very friendly not only with me but with my dog as well they treat him with love and kindness and concern. I will continue to bring my dogs to Banfield Hospital East liberty for care.

this place is ridiculous. i’m usually a very patient person but when there’s a giant lack of communication between the staff it makes it extremely difficult . i came for an appt at 11 with my cat, even showed up 10 min early. tech talked to me and said " wait in the waiting room we’ll get u when she’s ready". cool, i can do that. 2 hrs go past with no word about my cat, ive seen the vet go into rooms for general exams for people who came after me. i ask the desk abt it and she says that my cat was supposed to be dropped off and picked up. for a general exam? would’ve been nice for someone to tell me that before i sat with them for 2 hours. at this point im annoyed and just want to take my animal home. she goes to grab my cat and i can hear the women in the back running their mouths about it, which pisses me off MORE. if ur gonna run ur mouth please be smart about it and at least keep urself to a whisper. accidents happen and places get busy , i get that. but when ur dealing with someone’s animal, try and get it together.

We have been bringing our pets to this location for nearly two years, but have been taking our pets to Banfield for 10 years! We have always found that they are excellent in maintaining the health of our pets, and provide helpful advice when our pets have any issues. In addition to providing terrific pet care, all of the staff are so kind with lots of compassion for pets and their families. Their love of pets shows in everything that they do! Also, the wellness plans save us so much money while enabling us provide a high level of preventive care for our cats. Thank you very much Banfield, you do so much for our family (animal and human)!

The entire staff is terrific. We have been taking our dogs and cats there for 12 years. The vets take the time to explain what is going on. Our furry children are comfortable there. The parking is great for getting big dogs and cat carriers in and out of the the car.

Dont even bother setting an appointment. We set an appointment and received a confirmation. When we arrived for our appointment, we were told that we have no appointment. Then we were told we could wait (for a few hours) until something (MAYBE) comes up. Worst experience ever.

I used to be a member if I went on a tangent about how bad this place is it'd be too long , so here is the points • They talk bad about the people who go Saying if you don't have time or money that you shouldn't have a dog , even if something pops up • They will Hold off, pulling the money for your membership about 1 or 2 days and then overcharge you • They will hound you about getting your dog fixed even if you're not sure if you want to get your dog fixed at this time • And this happen to me after I get my membership canceled Chewy, who needs vet approval, had theirs canceled.Apparently they want to see my dog first even though they've been getting this medicine with no problem and not seeing them