VCA Stoney Creek Animal Hospital

Dr. Reed was fantastic on making sure miso felt comfortable during his vet appointment! hes feeling so much better and eating regularly after getting some medicine! prices were reasonable for what I was getting but I can see where it could get pricey depending on what is it! I definitely recommend Dr. Reed if you go here, he will make sure your animal is comfortable and healthy!

I've taken my pup here for a year now and while it's pricier than where I used to live I think the higher cost of living in charlotte accounts for that. The staff is friendly and currently has curbside dropoff/pickup available although if you live nearby and walk there's a bench outside you can wait on. The service is speedy, I've never had to wait long and they'll go over everything with you on the phone. I like the convenience of this location and they also offer boarding and daycare.

I’m the owner of two dogs, and one of them is currently dying. I reached out for help and was told I couldn’t even get a free exam because it’s only offered for healthy animals. That policy feels heartless and misleading — if a pet is healthy, there’s no real need for an exam. Most people seek exams when something is wrong and they need help. I’m very disappointed with many organizations involved in animal care, including places like the SPCA. True care for animals should come from compassion, not profit. It’s upsetting that adopting or rescuing abused animals costs so much, and that some pets are euthanized simply because they aren’t adopted. Too many of these organizations seem more focused on money than on genuinely helping animals and the people who love them.

What in the world has happened here. First Dr. Hayden leaves. Now they don’t take appointments On Saturday. People have to work to pay these Bills.Why not hire more people or work on rotation. This is really heartbreaking. In the past the staff Was wonderful.So sad this has happened.

Today was our first visit and we really enjoyed it. I felt very comfortable with the tech he explained everything that was going to happen thoroughly. After they took Arya back Dr Moskowitz came in and went through everything that was done so far and made it a point to say she wanted me to meet her before they did her vaccines as she wanted me to be completely comfortable, which I was. When we left they gave us our care package and gave our girl a toy! Which she has yet to put down and is currently using as a pillow. We look forward to continuing care with VCA! Thank you for being so welcoming!

VCA Stoney Creek animal hospital should be ashamed of themselves. I always knew they were over priced, but now it's excessive. I have a pet that has epilepsy. He's dependent on his medication. Typically he has a phenobarbital blood test once or twice a year to ensure he's at a therapeutic level. It's not a vet visit. It's always been a pricey blood test. Today they asked me for $621. They didn't mention their price had gone up again when I made this appointment. Luckily before taking my pet they asked me a few questions and then asked if $621 was ok. I made it very clear it wasn't, and taking advantage of people with sick pets is shameful. A vet came out and asked if I'd like to talk privately in an exam room. I declined. I felt everyone should know what this office is doing. She shared that they don't set the prices. VCA does. It's a corporation. Frankly I don't care. They aren't doing anything different from other vets in the area. In fact I called another vet while waiting to speak with someone about the pricing. That saved me $400. If I want to drive a little further it would save me another $66 dollars. Again, I understand my pet needs are going to cost more, but not $621 for this test. Even a complete one with liver panel wasn't this expensive at the other two excellently rated vets 10 or 15 minutes from their location. I looked back at my other prior visits. In 3 years the price has doubled. VCA Stoney Creek animal hospital do better. Some people's pets are dependent on the medical care they need to live a decent quality of life. Don't take advantage of the love we have for our fur babies.

**PET PARENTS BEWARE** The staff at this clinic is either not knowledgeable enough, lacks experience or they are just scared to deal with some situations. Also prices are pretty excessive. My cat Karma was having diahrrea and vomit on a wednesday. By thursday night she was already looking better but then friday morning I noticed her very lethargic and with heavy breathing. Thinking she was getting dehydrated I decided to take her to the vet. After a few calls to different doctors I made the choice on VCA. The price for the physical exam was higher than other places ($115) but they had a coupon for a free exam on first visits so I headed there. Coming in everybody was really nice, the nurse asked me questions and explained what the plan was. They were going to charge me $115 for a fecal exam. I agreed to it, so they took Karma to check her vitals. Well, here is where everything took a turn. After a few minutes the doctor comes through the door and drops the biggest bomb on me. She tells me Karma's heart is failing and her lungs sound like they have fluid in them. An x ray needs to be done to get a diagnostic and she might need oxygen so she says I need to take her to ER but warns me I might be looking at a $2000-$3500 bill or more if she needs a cardiologist and still she can't guarantee Karma will get better. At this point I'm already a mess but then she suggests that if I don't have the funds for that, the other option is to put her down...When I tell you the emotional damage this caused me! I asked about doing the x-rays there at VCA instead, expecting it to be cheaper. I was told it would cost me $800 to get them done there plus I think she said other $400 to keep her there until they had time to deal with her... Looking back none of this made sense but I was in such poor mental state that I wasn't processing it. Now, the only reason I am giving 2 stars is because they truly honored the cupon and didn't charge me anything. I left. I ended up refusing everyhting and taking Karma somehwere else for a second opinion. Best thing I did. I took her to Birkdale Animal Hospital in Huntersville by somebody's reccomendation. They only charged me $250 for the x-rays, kept her in observation for $0 and diagnosed her with pneumonia. We were sent home with antibiotics and only a $417 total bill. Karma is now fully recovered and doing well. I belive the staff at VCA had the best intentions to help but just don't think they are super competent. Always get a second opinion if you're able to.