Westgate Pet & Bird Hospital

We were frantic to find someone to help with our baby! The staff and veterinarian here at Westgate were knowledgeable, friendly and extremely understanding! They worked us in and accomodated that we were coming from a little over an hour away! It is hard to find a reliable avian vet, but we have definitely found ours!!!

Please listen to my review and do not take your rabbits to this place!! They are not truly specialized in rabbits; everything feels like a business focused on taking your money because rabbits are considered exotic pets. My rabbit did not receive the proper treatment from them. They already had the appointment scheduled, and although I could have waited and gone to another vet later that day, I decided not to wait, and I truly regret not waiting for the other doctor. They told me they were going to help my rabbit and give her the gut mobilizer, but they never did. I guess they were too busy. On top of that, when they returned my carrier, it had another animal’s name and another person’s information on it that had nothing to do with us. If they could make a mistake with something that basic, imagine what other mistakes they could have made. Also, my rabbit’s name is Bonnie, not "Chocolate" like it said on the carrier. I do not recommend this place at all. Everything was about money, money, and adding more charges at the end instead of actually helping my rabbit.

I am incredibly thankful and comforted by the support and level of care that Kr. Kroll has provided for my senior pup, Maverick. I brought him to their clinic with a large fluid filled pocket on his back that was mistreated and infected. I was upset and stressed and even spoke on my desire to report his previous vet. Not what you likely want to hear on day 1 but she handled it with grace. She ensured he had the proper medication, educated me and made a block of time designated for him to get his bandages cleaned two times a week. It is clear how much knowledge she has as a vet and it was also very clear from the start how much she genuinely likes my boy. She has never rushed his healing process in the slightest or made me feel like a bad dog mama. You are the real deal.⭐️⭐️⭐️⭐️⭐️

I have always taken my pet rabbits to this vet and have never had a problem with how we were treated . I use to take my rabbits every 2-3 months due to GI stasis - which as you know can be costly. Over the years I have done better with diet ,reducing stress and grooming issues . I take them in 1-2 times a year now and it’s mostly for a check up or dental issues. I recently called and requested a preventative medication for pain and gut mobilizer and was told that they needed to go in for assessment. I just took them in a few months ago and they told me that my rabbit would need to be assessed for GI stasis - which I let them know there was no need since they were improving. I have no problem paying for their preventive meds , but that the vet would require now for me to take them in each time. Who can afford that in this day and age and so now I am forced to look for a more affordable and reliable vet. Truly saddened and disappointed with their treatment after 6 years of loyalty to them.

They got my very sick parrot in the same day I called to make an appointment and although I was worried about leaving her as a drop off, the doctor kept in touch with me constantly to explain tests, results, and next steps in care until I was able to pick her up. Dr. Walker was very professional and compassionate in her care with my bird and explained everything thoroughly. Highly recommend!

We’ve been going here for about 12 years to care for a guinea pig (RIP Popcorn) and our dog. The desk staff have always been friendly, professional, and downright awesome. I’ve never had any trouble making an appointment for urgent matters. I’m pretty sure sometimes the phone is answered by a staff member that has been there since we started going. That says a lot. Our pets have always gotten excellent care. Popcorn was well cared for until WPB had to help her move to the other side. Upon crossing the threshold, my dog transforms an anxious, bitey girl who loathes EVERYONE at WPB. Thankfully I pay the bills, wear the yoga pants in the family, and understand they are not the enemy. Dr. Lusk and Dr. Brandt have seen her the most and have worked very closely with us to perfect the "chill protocol" pre- appointment medication regimen. Every vet tech we’ve seen is very skilled and seems to sincerely care for the animals. My dog has had quite a few health issues and every vet she’s seen has always been thorough, but also financially conscious with the care they recommend. They are up front and comfortable discussing the financial impact of the care they suggest. When my dog got pretty sick last year, they referred us to an excellent specialist. I highly recommend WPB for all your pets and birds.

This past week I decided to give Westgate Pet and Bird hospital a shot and bring in my new Sun Conure, Mango. Me and my husband were so impressed by the tech and Dr. L. Sikand. They took their time, were so informative and kind. This office is very far from me 1.5 hours but they made it worth the drive. Will definitely be coming back for any other concerns or checks up for any of my flock. Thank you for such a great experience!